Help Desk Manager Jobs in New Brighton, MN
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Minneapolis, MN (7 miles from New Brighton, MN)
- 9 hours ago
- Minneapolis, MN (7 miles from New Brighton, MN)
- 9 hours ago
Solid understanding of ITIL-based service management practices; ITIL certification is a plus....
IT Deskside Support Technician II A/V Support
- Minneapolis, MN (7 miles from New Brighton, MN)
- 1 day ago
- Minneapolis, MN (7 miles from New Brighton, MN)
- 1 day ago
Provides on-going technical support, analysis, coordination and troubleshooting for City conference rooms and A/V technology (primarily rooms with Barco and Teams Room systems). Salary Range: The...
Customer Operations Support Manager
- Minneapolis, MN (7 miles from New Brighton, MN)
- 1 day ago
- Minneapolis, MN (7 miles from New Brighton, MN)
- 1 day ago
We are seeking a proven business leader to join our team as a Customer Operations Support Manager. In this position you will play a key role in the growth and success of our US Global Services...
Service Desk Manager - Hybrid schedule
- Roseville, MN (4 miles from New Brighton, MN)
- 10 days ago
- Roseville, MN (4 miles from New Brighton, MN)
- 10 days ago
Minimum of 5 years of experience in a leadership role within IT service management....
- Saint Paul, MN (10 miles from New Brighton, MN)
- 17 days ago
- Saint Paul, MN (10 miles from New Brighton, MN)
- 17 days ago
A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere....
Remote Work- Minneapolis, MN (7 miles from New Brighton, MN)
- 28 days ago
- Minneapolis, MN (7 miles from New Brighton, MN)
- 28 days ago
Experience with IT service management (ITSM) frameworks, such as ITIL. Knowledge of IT security best practices and compliance requirements....
Demographic Data for New Brighton, MN
Moving to New Brighton, MN? Find some basic demographic data about New Brighton, MN below.
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Salary for Help Desk Manager Jobs in New Brighton, MN
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in New Brighton, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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