Help Desk Manager Jobs in Dedham, MA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Associate Manager - Technical Support
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
You will collaborate with global peers to drive initiatives and support the continuous development of your team members....
Remote WorkEpic Prelude Application Support Specialist - 5876600
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
DevOps Project Manager Technical Support & Release Management
- Boston, MA (9 miles from Dedham, MA)
- 1 day ago
- Boston, MA (9 miles from Dedham, MA)
- 1 day ago
Key Responsibilities JIRA Ownership & Project Tracking Manage and maintain JIRA boards, workflows, dashboards, and reports. Ensure project tasks, CRs (Change Requests), and deployment pipelines...
ITIL Service Desk Manager_VOIP_Cisco exp_W2
- Cambridge, MA (9 miles from Dedham, MA)
- 3 days ago
- Cambridge, MA (9 miles from Dedham, MA)
- 3 days ago
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
ITIL Service Desk Manager_VOICE_ITSM_W2
- Cambridge, MA (9 miles from Dedham, MA)
- 3 days ago
- Cambridge, MA (9 miles from Dedham, MA)
- 3 days ago
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
systems and platforms using development tools and languages Understanding of software development lifecycle Ability to develop scripts independently using languages such as Python, Ansible, Bash, or...
Remote WorkSenior Manager of Technical Support Engineering
- Waltham, MA (11 miles from Dedham, MA)
- 7 days ago
- Waltham, MA (11 miles from Dedham, MA)
- 7 days ago
Experience with operating systems (Windows, Linux, AIX, Solaris, zOS). Understanding of communication protocols (SOAP, MQ, JMS)....
Remote WorkApplication Support Specialist
- Boston, MA (9 miles from Dedham, MA)
- 23 days ago
- Boston, MA (9 miles from Dedham, MA)
- 23 days ago
About the Position: VideaHealth is looking for an Application Support Specialist. In this role, you'll be the go-to expert supporting our customers throughout their AI-powered dental care journey....
Senior Manager, Application Support
- Boston, MA (9 miles from Dedham, MA)
- 60+ days ago
- Boston, MA (9 miles from Dedham, MA)
- 60+ days ago
Demonstrated knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft Power Automate, Microsoft SharePoint, Active Directory Federated...
- Taunton, MA (23 miles from Dedham, MA)
- 90+ days ago
- Taunton, MA (23 miles from Dedham, MA)
- 90+ days ago
Overview The Waters Taunton Manufacturing Facility is looking for a Tech Support Manager to join the team....
Demographic Data for Dedham, MA
Moving to Dedham, MA? Find some basic demographic data about Dedham, MA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Dedham, MA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dedham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- IT Strategy
- Client Support
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »