Help Desk Manager Jobs in Massachusetts
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Location: Lexington, MA Salary: $20.00 USD Hourly - $22.00 USD Hourly Description: Job Title: Deskside Support Location: Lexington Job Description: We are seeking a dedicated and detail-oriented...
Familiarity with Windows and macOS operating systems. Proficiency with Microsoft Office Suite and Office 365. Strong analytical and technical problem-solving skills....
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Service Desk Manager, Lead Key Role: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles,...
Application Support Specialist I, Supply Chain Admin
- Boston, MA
- 45+ days ago
- Boston, MA
- 45+ days ago
Part of the Supply Chain Department resource group responsible for the day-to-day operations of the departments computer system applications. Providing end-user support and application...
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
Company Description We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing. We work along with its...
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
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Salary for Help Desk Manager Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Computer Science
- Systems Center Configuration Manager
- Technical Troubleshooting
- Problem Management
- Knowledge Management
- BMC Remedy
- IT Operations
- IT Service Management
- Remote Support
- Application Support
- Windows 10
- IT Leadership
- Windows OS
- MacOS
- Mobile Device Management
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ServiceNow
- UNIX
- ITIL
- IT Support
- Optimization
- Key Performance Indicator
- Microsoft Active Directory
- Resolution
- Information Technology
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Troubleshooting
- Implementation
- Military Background
- Prioritizing
- Mentoring
- Collaboration
- Documentation
- Reporting
- Policy Development
- Project Management
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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