Help Desk Manager Jobs in Waldorf, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Software Specialist III- Deskside Support Technician
- Washington, DC (21 miles from Waldorf, MD)
- 16 hours ago
- Washington, DC (21 miles from Waldorf, MD)
- 16 hours ago
Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance We are looking for a Deskside Support Technician to support the...
- Arlington, VA (22 miles from Waldorf, MD)
- 1 day ago
- Arlington, VA (22 miles from Waldorf, MD)
- 1 day ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Deskside Support Technician Onsite
- Washington, DC (21 miles from Waldorf, MD)
- 4 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 4 days ago
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e....
Helpdesk Supervisor/Sr. User Trainer
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 7 days ago
The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims injury and loss claims. The VCF Transformation Project (VTP) will result in...
IT Service Desk Supervisor - FTE - Hybrid
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Monitoring and Incident Response Help Desk Manager
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 8 days ago
Evolver Federal is seeking a Monitoring and Incident Response Help Desk Manager to satisfy a requirement for a potential government client....
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 11 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (22 miles from Waldorf, MD)
- 12 days ago
- Arlington, VA (22 miles from Waldorf, MD)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
- Washington, DC (21 miles from Waldorf, MD)
- 13 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 13 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Service Desk Manager 2025-8776
- Woodbridge, VA (21 miles from Waldorf, MD)
- 17 days ago
- Woodbridge, VA (21 miles from Waldorf, MD)
- 17 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (16 miles from Waldorf, MD)
- 19 days ago
- Fort Belvoir, VA (16 miles from Waldorf, MD)
- 19 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
Deskside Support Technician (Asset Management)
- Washington, DC (21 miles from Waldorf, MD)
- 21 days ago
- Washington, DC (21 miles from Waldorf, MD)
- 21 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
- Washington, DC (21 miles from Waldorf, MD)
- 30+ days ago
Help Desk Lead/Trainer This job opportunity is part of a RFP process; candidates are invited to submit their resumes detailing relevant experience. Location: Washington DC (Onsite) Clearance:...
- Arlington, VA (22 miles from Waldorf, MD)
- 30+ days ago
- Arlington, VA (22 miles from Waldorf, MD)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Alexandria, VA (17 miles from Waldorf, MD)
- 30+ days ago
- Alexandria, VA (17 miles from Waldorf, MD)
- 30+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
Demographic Data for Waldorf, MD
Moving to Waldorf, MD? Find some basic demographic data about Waldorf, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Waldorf, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Waldorf, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Service Delivery
- Zendesk
- Mobile Device Management
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »