Help Desk Manager Jobs in Maryland
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
For $25/hr, a global logistics company is looking for a deskside support technician to work on-site in their 3M sq. ft Maryland warehouse. This person will be the sole IT support specialist...
It is preferred that the Help Desk manager has at least a Foundation Certificate in IT Service Management (ITIL) v3 or higher ....
Open Until FilledEXECUTIVE SERVICE(*This position serves at the pleasure of the Appointing Authority.*)The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll...
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
Description: Futrend Technology is looking for an NIH OD Help Desk Manager to join our team of industry leading professionals with significant upward promotion probability....
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD
- 30+ days ago
- Baltimore, MD
- 30+ days ago
Open Until Filled EXECUTIVE SERVICE ( This position serves at the pleasure of the Appointing Authority. ) The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major...
Description Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and...
Technology & Tools Utilization Ensure the team effectively utilizes service management and customer support platforms....
The Service Desk Manager oversees and enhances the daily support operations, leading a team of 10+ direct reports, with the opportunity to significantly impact the development of our rapidly...
Remote WorkAs part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of...
Lead Service Desk Manager - 23134
- Annapolis Junction, MD
- 45+ days ago
- Annapolis Junction, MD
- 45+ days ago
Company: HII's Mission Technologies division Requisition Number: 23134 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $112,625.00 - $160,892.00...
Commercial Business Application Support Specialist
- Rockville, MD
- 60+ days ago
- Rockville, MD
- 60+ days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Demographic Data for Maryland
Moving to Maryland? Find some basic demographic data about Maryland below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Maryland
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Maryland offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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