Help Desk Manager Jobs in Spencerville, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Camp Springs, MD (20 miles from Spencerville, MD)
- 12 days ago
- Camp Springs, MD (20 miles from Spencerville, MD)
- 12 days ago
The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC)....
- Derwood, MD (9 miles from Spencerville, MD)
- 2 days ago
- Derwood, MD (9 miles from Spencerville, MD)
- 2 days ago
Environment Notes: Full life cycle support for all Montgomery County IT assets, help desk support, deskside support, 12k users, 15k assets, break fix, replacement, disposals, imaging, service help desk...
- Reston, VA (22 miles from Spencerville, MD)
- 9 days ago
- Reston, VA (22 miles from Spencerville, MD)
- 9 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program....
- Arlington, VA (17 miles from Spencerville, MD)
- 11 days ago
- Arlington, VA (17 miles from Spencerville, MD)
- 11 days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Washington, DC (16 miles from Spencerville, MD)
- 14 days ago
- Washington, DC (16 miles from Spencerville, MD)
- 14 days ago
Establishes, manages, and operates a two-level, end user help desk supporting customers across multiple locations....
- Merrifield, VA (22 miles from Spencerville, MD)
- 15 days ago
- Merrifield, VA (22 miles from Spencerville, MD)
- 15 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield, VA...
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC (16 miles from Spencerville, MD)
- 21 days ago
- Washington, DC (16 miles from Spencerville, MD)
- 21 days ago
Provide 24x7x365 Tier II support, including receiving, logging, and resolving trouble calls from various customers, coordinating support with JSP and Pentagon teams as necessary....
- Washington, DC (16 miles from Spencerville, MD)
- 22 days ago
- Washington, DC (16 miles from Spencerville, MD)
- 22 days ago
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (21 miles from Spencerville, MD)
- 23 days ago
- Alexandria, VA (21 miles from Spencerville, MD)
- 23 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government....
Web Application Support Specialist
- Washington, DC (16 miles from Spencerville, MD)
- 23 days ago
- Washington, DC (16 miles from Spencerville, MD)
- 23 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
- Reston, VA (22 miles from Spencerville, MD)
- 27 days ago
- Reston, VA (22 miles from Spencerville, MD)
- 27 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
IT Deskside Support Technician
- Falls Church, VA (20 miles from Spencerville, MD)
- 27 days ago
- Falls Church, VA (20 miles from Spencerville, MD)
- 27 days ago
IT Deskside Support Technician Melwood 28.91 United States, Virginia, Falls Church Jun 13, 2025 Description Responsibilities *Re-image workstations and getting them configured for end-users based on...
- Tysons, VA (17 miles from Spencerville, MD)
- 30+ days ago
- Tysons, VA (17 miles from Spencerville, MD)
- 30+ days ago
, including at least 2 years in a Service Desk management role, supporting IT operations Experience with service management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with...
- Washington, DC (16 miles from Spencerville, MD)
- 30+ days ago
- Washington, DC (16 miles from Spencerville, MD)
- 30+ days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Application Support Specialist
- Alexandria, VA (21 miles from Spencerville, MD)
- 30+ days ago
- Alexandria, VA (21 miles from Spencerville, MD)
- 30+ days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
Demographic Data for Spencerville, MD
Moving to Spencerville, MD? Find some basic demographic data about Spencerville, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Spencerville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Spencerville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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