Help Desk Manager Jobs in Severn, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Senior Deskside Support Technician
- Washington, DC (24 miles from Severn, MD)
- 6 days ago
- Washington, DC (24 miles from Severn, MD)
- 6 days ago
Qualifications Required Skills and Experience: Bachelors and 5+ years of relevant experience and Advanced knowledge of networked environments, Windows Enterprise desktop operating systems (10 & 11),...
- Camp Springs, MD (23 miles from Severn, MD)
- 7 days ago
- Camp Springs, MD (23 miles from Severn, MD)
- 7 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...
- Washington, DC (24 miles from Severn, MD)
- 9 days ago
- Washington, DC (24 miles from Severn, MD)
- 9 days ago
Establishes, manages, and operates a two-level, end user help desk supporting customers across multiple locations....
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC (24 miles from Severn, MD)
- 16 days ago
- Washington, DC (24 miles from Severn, MD)
- 16 days ago
Tier 2 Helpdesk Lead CAB Manager for Tech Control DecisionPoint Corporation United States, D.C., Washington Jun 11, 2025 Tier 2 Helpdesk Lead CAB Manager for Tech Control ID 2024-2682 Job...
- Washington, DC (24 miles from Severn, MD)
- 17 days ago
- Washington, DC (24 miles from Severn, MD)
- 17 days ago
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Web Application Support Specialist
- Washington, DC (24 miles from Severn, MD)
- 18 days ago
- Washington, DC (24 miles from Severn, MD)
- 18 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
- Washington, DC (24 miles from Severn, MD)
- 26 days ago
- Washington, DC (24 miles from Severn, MD)
- 26 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
- Baltimore, MD (12 miles from Severn, MD)
- 30+ days ago
- Baltimore, MD (12 miles from Severn, MD)
- 30+ days ago
Open Until Filled EXECUTIVE SERVICE (*This position serves at the pleasure of the Appointing Authority.*) The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major...
- Windsor Mill, MD (15 miles from Severn, MD)
- 30+ days ago
- Windsor Mill, MD (15 miles from Severn, MD)
- 30+ days ago
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
End user / Helpdesk Manager R7979
- Washington, DC (24 miles from Severn, MD)
- 30+ days ago
- Washington, DC (24 miles from Severn, MD)
- 30+ days ago
End user / desk Manager R7979 It Technical Support Washington, DC Full-Time *Please note, this position is contingent upon the award. The essential duties, experience, education requirements, and...
Service Desk Request Queue Manager
- Adelphi, MD (17 miles from Severn, MD)
- 45+ days ago
- Adelphi, MD (17 miles from Severn, MD)
- 45+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (12 miles from Severn, MD)
- 45+ days ago
- Baltimore, MD (12 miles from Severn, MD)
- 45+ days ago
Open Until Filled EXECUTIVE SERVICE ( This position serves at the pleasure of the Appointing Authority. ) The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major...
Software Application Support Specialist
- Fulton, MD (13 miles from Severn, MD)
- 45+ days ago
- Fulton, MD (13 miles from Severn, MD)
- 45+ days ago
Description Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and...
- Bethesda, MD (24 miles from Severn, MD)
- 45+ days ago
- Bethesda, MD (24 miles from Severn, MD)
- 45+ days ago
Technology & Tools Utilization Ensure the team effectively utilizes service management and customer support platforms....
ActioNet, Inc. Careers - Desk Side Support Manager (Applications Support)
- Washington, DC (24 miles from Severn, MD)
- 45+ days ago
- Washington, DC (24 miles from Severn, MD)
- 45+ days ago
Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations. This role serves as a key...
Demographic Data for Severn, MD
Moving to Severn, MD? Find some basic demographic data about Severn, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Severn, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Severn, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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