Help Desk Manager Jobs in Riverdale, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Software Specialist III- Deskside Support Technician
- Washington, DC (8 miles from Riverdale, MD)
- 5 hours ago
- Washington, DC (8 miles from Riverdale, MD)
- 5 hours ago
Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance We are looking for a Deskside Support Technician to support the...
- Arlington, VA (10 miles from Riverdale, MD)
- 23 hours ago
- Arlington, VA (10 miles from Riverdale, MD)
- 23 hours ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Application Support Specialist
- Reston, VA (22 miles from Riverdale, MD)
- 4 days ago
- Reston, VA (22 miles from Riverdale, MD)
- 4 days ago
As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and...
Deskside Support Technician Onsite
- Washington, DC (8 miles from Riverdale, MD)
- 4 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 4 days ago
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e....
Customer Support Lead (Help Desk)
- McLean, VA (13 miles from Riverdale, MD)
- 5 days ago
- McLean, VA (13 miles from Riverdale, MD)
- 5 days ago
Customer Support Lead Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Customer Support Lead. This is a full-time and onsite in...
Helpdesk Supervisor/Sr. User Trainer
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims injury and loss claims. The VCF Transformation Project (VTP) will result in...
IT Service Desk Supervisor - FTE - Hybrid
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Monitoring and Incident Response Help Desk Manager
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 7 days ago
Evolver Federal is seeking a Monitoring and Incident Response Help Desk Manager to satisfy a requirement for a potential government client....
- Washington, DC (8 miles from Riverdale, MD)
- 11 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 11 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (10 miles from Riverdale, MD)
- 12 days ago
- Arlington, VA (10 miles from Riverdale, MD)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
- Washington, DC (8 miles from Riverdale, MD)
- 12 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 12 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Gaithersburg, MD (18 miles from Riverdale, MD)
- 14 days ago
- Gaithersburg, MD (18 miles from Riverdale, MD)
- 14 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Fort Belvoir, VA (21 miles from Riverdale, MD)
- 18 days ago
- Fort Belvoir, VA (21 miles from Riverdale, MD)
- 18 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
- Reston, VA (22 miles from Riverdale, MD)
- 19 days ago
- Reston, VA (22 miles from Riverdale, MD)
- 19 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Deskside Support Technician (Asset Management)
- Washington, DC (8 miles from Riverdale, MD)
- 21 days ago
- Washington, DC (8 miles from Riverdale, MD)
- 21 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
Demographic Data for Riverdale, MD
Moving to Riverdale, MD? Find some basic demographic data about Riverdale, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Riverdale, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Riverdale, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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