Help Desk Manager Jobs in Potomac, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Reston, VA (6 miles from Potomac, MD)
- 4 days ago
- Reston, VA (6 miles from Potomac, MD)
- 4 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...
Senior Deskside Support Technician
- Washington, DC (14 miles from Potomac, MD)
- 6 days ago
- Washington, DC (14 miles from Potomac, MD)
- 6 days ago
Qualifications Required Skills and Experience: Bachelors and 5+ years of relevant experience and Advanced knowledge of networked environments, Windows Enterprise desktop operating systems (10 & 11),...
- Arlington, VA (12 miles from Potomac, MD)
- 6 days ago
- Arlington, VA (12 miles from Potomac, MD)
- 6 days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Camp Springs, MD (22 miles from Potomac, MD)
- 7 days ago
- Camp Springs, MD (22 miles from Potomac, MD)
- 7 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...
- Washington, DC (14 miles from Potomac, MD)
- 9 days ago
- Washington, DC (14 miles from Potomac, MD)
- 9 days ago
Establishes, manages, and operates a two-level, end user help desk supporting customers across multiple locations....
- Merrifield, VA (10 miles from Potomac, MD)
- 10 days ago
- Merrifield, VA (10 miles from Potomac, MD)
- 10 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield,...
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC (14 miles from Potomac, MD)
- 16 days ago
- Washington, DC (14 miles from Potomac, MD)
- 16 days ago
Tier 2 Helpdesk Lead CAB Manager for Tech Control DecisionPoint Corporation United States, D.C., Washington Jun 11, 2025 Tier 2 Helpdesk Lead CAB Manager for Tech Control ID 2024-2682 Job...
- Washington, DC (14 miles from Potomac, MD)
- 17 days ago
- Washington, DC (14 miles from Potomac, MD)
- 17 days ago
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (17 miles from Potomac, MD)
- 18 days ago
- Alexandria, VA (17 miles from Potomac, MD)
- 18 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
- Falls Church, VA (12 miles from Potomac, MD)
- 18 days ago
- Falls Church, VA (12 miles from Potomac, MD)
- 18 days ago
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
Web Application Support Specialist
- Washington, DC (14 miles from Potomac, MD)
- 18 days ago
- Washington, DC (14 miles from Potomac, MD)
- 18 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
- Reston, VA (6 miles from Potomac, MD)
- 22 days ago
- Reston, VA (6 miles from Potomac, MD)
- 22 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
IT Deskside Support Technician
- Falls Church, VA (12 miles from Potomac, MD)
- 22 days ago
- Falls Church, VA (12 miles from Potomac, MD)
- 22 days ago
IT Deskside Support Technician Melwood 28.91 United States, Virginia, Falls Church Jun 13, 2025 Description Responsibilities *Re-image workstations and getting them configured for end-users based...
- Tysons, VA (4 miles from Potomac, MD)
- 25 days ago
- Tysons, VA (4 miles from Potomac, MD)
- 25 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
- Washington, DC (14 miles from Potomac, MD)
- 26 days ago
- Washington, DC (14 miles from Potomac, MD)
- 26 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Demographic Data for Potomac, MD
Moving to Potomac, MD? Find some basic demographic data about Potomac, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Potomac, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Potomac, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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