Help Desk Manager Jobs in Poolesville, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Derwood, MD (14 miles from Poolesville, MD)
- 2 days ago
- Derwood, MD (14 miles from Poolesville, MD)
- 2 days ago
Environment Notes: Full life cycle support for all Montgomery County IT assets, help desk support, deskside support, 12k users, 15k assets, break fix, replacement, disposals, imaging, service help desk...
- Reston, VA (11 miles from Poolesville, MD)
- 9 days ago
- Reston, VA (11 miles from Poolesville, MD)
- 9 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program....
- Arlington, VA (23 miles from Poolesville, MD)
- 11 days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 11 days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Merrifield, VA (19 miles from Poolesville, MD)
- 15 days ago
- Merrifield, VA (19 miles from Poolesville, MD)
- 15 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield, VA...
- Reston, VA (11 miles from Poolesville, MD)
- 27 days ago
- Reston, VA (11 miles from Poolesville, MD)
- 27 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
IT Deskside Support Technician
- Falls Church, VA (22 miles from Poolesville, MD)
- 27 days ago
- Falls Church, VA (22 miles from Poolesville, MD)
- 27 days ago
IT Deskside Support Technician Melwood 28.91 United States, Virginia, Falls Church Jun 13, 2025 Description Responsibilities *Re-image workstations and getting them configured for end-users based on...
- Tysons, VA (14 miles from Poolesville, MD)
- 30+ days ago
- Tysons, VA (14 miles from Poolesville, MD)
- 30+ days ago
, including at least 2 years in a Service Desk management role, supporting IT operations Experience with service management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with...
- Arlington, VA (23 miles from Poolesville, MD)
- 45+ days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 45+ days ago
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync....
- Herndon, VA (9 miles from Poolesville, MD)
- 45+ days ago
- Herndon, VA (9 miles from Poolesville, MD)
- 45+ days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
Desktop Support Services Help Desk Lead
- Herndon, VA (9 miles from Poolesville, MD)
- 45+ days ago
- Herndon, VA (9 miles from Poolesville, MD)
- 45+ days ago
providing efficient help desk support and services to the enterprise....
- Bethesda, MD (19 miles from Poolesville, MD)
- 45+ days ago
- Bethesda, MD (19 miles from Poolesville, MD)
- 45+ days ago
Technology & Tools Utilization Ensure the team effectively utilizes service management and customer support platforms....
- Arlington, VA (23 miles from Poolesville, MD)
- 60+ days ago
- Arlington, VA (23 miles from Poolesville, MD)
- 60+ days ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
- Ashburn, VA (6 miles from Poolesville, MD)
- 60+ days ago
- Ashburn, VA (6 miles from Poolesville, MD)
- 60+ days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
- Reston, VA (11 miles from Poolesville, MD)
- 90+ days ago
- Reston, VA (11 miles from Poolesville, MD)
- 90+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Poolesville, MD
Moving to Poolesville, MD? Find some basic demographic data about Poolesville, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Poolesville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Poolesville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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