Help Desk Manager Jobs in Naval Academy, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Help Desk Supervisor/Sr. User Trainer
- Lanham, MD (20 miles from Naval Academy, MD)
- 8 hours ago
- Lanham, MD (20 miles from Naval Academy, MD)
- 8 hours ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Application Support Specialist
- College Park, MD (24 miles from Naval Academy, MD)
- 25 days ago
- College Park, MD (24 miles from Naval Academy, MD)
- 25 days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote WorkService Desk Manager (IT Assistant Director I)
- Baltimore, MD (22 miles from Naval Academy, MD)
- 90+ days ago
- Baltimore, MD (22 miles from Naval Academy, MD)
- 90+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Laurel, MD (23 miles from Naval Academy, MD)
- 90+ days ago
- Laurel, MD (23 miles from Naval Academy, MD)
- 90+ days ago
We’re seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
Demographic Data for Naval Academy, MD
Moving to Naval Academy, MD? Find some basic demographic data about Naval Academy, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Naval Academy, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Naval Academy, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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