Help Desk Manager Jobs in Indian Head, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- NetImpact Strategies
- Washington, DC (24 miles from Indian Head, MD)
- 13 hours ago
- Washington, DC (24 miles from Indian Head, MD)
- 13 hours ago
Strong knowledge of Windows operating systems, desktop hardware, and enterprise productivity applications....
In Person- Huntington Ingalls Industries
- Springfield, VA (16 miles from Indian Head, MD)
- 1 day ago
- Springfield, VA (16 miles from Indian Head, MD)
- 1 day ago
You will coordinate closely with IT Operations teams to ensure seamless escalation, incident resolution, and alignment with broader IT service management objectives....
In Person- Integral Federal
- Washington, DC (24 miles from Indian Head, MD)
- 2 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 2 days ago
Job Requirements Washington, DC Secret Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Overview The Help Desk Manager...
In Person- CSA Global LLC
- Washington, DC (24 miles from Indian Head, MD)
- 4 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 4 days ago
Apply Job Type Full-time Description Client Solution Architects (CSA) is currently seeking a Help Desk Manager to support a program onsite* in the Washington DC area....
Hybrid- Digital Management LLC
- Washington, DC (24 miles from Indian Head, MD)
- 5 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 5 days ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
In Person- BlueWater Federal Solutions
- Arlington, VA (22 miles from Indian Head, MD)
- 6 days ago
- Arlington, VA (22 miles from Indian Head, MD)
- 6 days ago
Overview BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon Responsibilities Oversee and manage the help desk team, providing guidance, training, and support...
In Person- Honu Services
- Washington, DC (24 miles from Indian Head, MD)
- 8 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 8 days ago
Job Requirements Washington, DC Public Trust Polygraph Unspecified Career Level not specified $105,000 - $115,000 Job Description Overview Job Summary Galapagos Federal Systems LLC is seeking a...
In PersonApplication Support Specialist
- United Food and Commercial Workers International Union
- Washington, DC (24 miles from Indian Head, MD)
- 11 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 11 days ago
Provides first line of help desk support. Support calls generally come in on an 800 number at the International and the Harmarville Office. Logging all end-user support interaction is required....
In PersonSenior Application Support Specialist
- TDEC
- Washington, DC (24 miles from Indian Head, MD)
- 12 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 12 days ago
Senior Application Support Specialist Minimum Experience : Ten years of related experience. Functional Description: Prepares and edits technical material, including operations and maintenance...
In Person- TEKsystems
- Washington, DC (24 miles from Indian Head, MD)
- 14 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 14 days ago
Team Lead - Deskside Support Center - Washington, DC Long-term opportunity (3-year engagement) Onsite role (with occasional travel between local sites) What You'll Be Doing Lead & Manage Deskside...
In Person Contract- General Dynamics Information Technology
- Washington, DC (24 miles from Indian Head, MD)
- 16 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 16 days ago
Desk Support, Office Applications Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Job Description GDIT is looking for a Deskside Support...
In Person- Peraton
- Washington, DC (24 miles from Indian Head, MD)
- 16 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 16 days ago
Responsibilities Position Summary We are seeking an experienced Service Desk Manager to lead and oversee enterprise IT support operations within a federal government contracting environment. This...
In PersoneDiscovery Application Support Specialist
- NuAxis Innovations
- Washington, DC (24 miles from Indian Head, MD)
- 18 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 18 days ago
Experience with Microsoft SQL Server and Windows Server environments. Experience with IIS and PowerShell scripting. Understanding of eDiscovery and legal hold processes....
In Person- 22nd Century Technologies, Inc.
- Washington, DC (24 miles from Indian Head, MD)
- 19 days ago
- Washington, DC (24 miles from Indian Head, MD)
- 19 days ago
The minimum qualifications are: 10 years' experience managing a service desk; Expert knowledge of desktop and server operating systems and applications; Strong written and oral communication and Excellent...
In Person- Booz Allen Hamilton Inc.
- Arlington, VA (22 miles from Indian Head, MD)
- 22 days ago
- Arlington, VA (22 miles from Indian Head, MD)
- 22 days ago
You Have: 2+ years of experience leading a help desk team Experience with ticketing systems and triaging tickets for a team Experience with AWS and with RHEL or Windows Server Experience with Agile...
In Person Part TimeDemographic Data for Indian Head, MD
Moving to Indian Head, MD? Find some basic demographic data about Indian Head, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Indian Head, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Indian Head, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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