Help Desk Manager Jobs in Ijamsville, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Derwood, MD (16 miles from Ijamsville, MD)
- 2 days ago
- Derwood, MD (16 miles from Ijamsville, MD)
- 2 days ago
Environment Notes: Full life cycle support for all Montgomery County IT assets, help desk support, deskside support, 12k users, 15k assets, break fix, replacement, disposals, imaging, service help desk...
- Herndon, VA (24 miles from Ijamsville, MD)
- 45+ days ago
- Herndon, VA (24 miles from Ijamsville, MD)
- 45+ days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
Desktop Support Services Help Desk Lead
- Herndon, VA (24 miles from Ijamsville, MD)
- 45+ days ago
- Herndon, VA (24 miles from Ijamsville, MD)
- 45+ days ago
providing efficient help desk support and services to the enterprise....
Software Application Support Specialist
- Fulton, MD (23 miles from Ijamsville, MD)
- 45+ days ago
- Fulton, MD (23 miles from Ijamsville, MD)
- 45+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Columbia, MD (24 miles from Ijamsville, MD)
- 60+ days ago
- Columbia, MD (24 miles from Ijamsville, MD)
- 60+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
- Ashburn, VA (22 miles from Ijamsville, MD)
- 60+ days ago
- Ashburn, VA (22 miles from Ijamsville, MD)
- 60+ days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
Demographic Data for Ijamsville, MD
Moving to Ijamsville, MD? Find some basic demographic data about Ijamsville, MD below.
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Salary for Help Desk Manager Jobs in Ijamsville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ijamsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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