Help Desk Manager Jobs in Harwood, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 16 Jobs

Senior Deskside Support Technician

  • Washington, DC (23 miles from Harwood, MD)
  • 5 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 5 days ago

Qualifications Required Skills and Experience: Bachelors and 5+ years of relevant experience and Advanced knowledge of networked environments, Windows Enterprise desktop operating systems (10 & 11),...

Cyber Queue Manager

  • Camp Springs, MD (16 miles from Harwood, MD)
  • 7 days ago
  • Camp Springs, MD (16 miles from Harwood, MD)
  • 7 days ago

Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...

IT Customer Support Manager

  • Washington, DC (23 miles from Harwood, MD)
  • 9 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 9 days ago

Establishes, manages, and operates a two-level, end user help desk supporting customers across multiple locations....

Tier 2 Helpdesk Lead CAB Manager for Tech Control

  • Washington, DC (23 miles from Harwood, MD)
  • 16 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 16 days ago

Tier 2 Helpdesk Lead CAB Manager for Tech Control DecisionPoint Corporation United States, D.C., Washington Jun 11, 2025 Tier 2 Helpdesk Lead CAB Manager for Tech Control ID 2024-2682 Job...

Help Desk Manager

  • Washington, DC (23 miles from Harwood, MD)
  • 17 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 17 days ago

RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....

Service Desk Manager - (TS clearance, SCI eligibility) - Onsite

  • Alexandria, VA (24 miles from Harwood, MD)
  • 18 days ago
  • Alexandria, VA (24 miles from Harwood, MD)
  • 18 days ago

SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...

Web Application Support Specialist

  • Washington, DC (23 miles from Harwood, MD)
  • 18 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 18 days ago

This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....

Service Desk Manager

  • Washington, DC (23 miles from Harwood, MD)
  • 26 days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 26 days ago

Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....

Application Support Specialist

  • Alexandria, VA (24 miles from Harwood, MD)
  • 30+ days ago
  • Alexandria, VA (24 miles from Harwood, MD)
  • 30+ days ago

Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...

End user / Helpdesk Manager R7979

  • Washington, DC (23 miles from Harwood, MD)
  • 30+ days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 30+ days ago

End user / desk Manager R7979 It Technical Support Washington, DC Full-Time *Please note, this position is contingent upon the award. The essential duties, experience, education requirements, and...

Service Desk Request Queue Manager

  • Adelphi, MD (21 miles from Harwood, MD)
  • 45+ days ago
  • Adelphi, MD (21 miles from Harwood, MD)
  • 45+ days ago

Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....

Software Application Support Specialist

  • Laurel, MD (21 miles from Harwood, MD)
  • 45+ days ago
  • Laurel, MD (21 miles from Harwood, MD)
  • 45+ days ago

Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and collaborating across...

ActioNet, Inc. Careers - Desk Side Support Manager (Applications Support)

  • Washington, DC (23 miles from Harwood, MD)
  • 45+ days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 45+ days ago

Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations. This role serves as a key...

Helpdesk Supervisor/Sr. User Trainer

  • Washington, DC (23 miles from Harwood, MD)
  • 60+ days ago
  • Washington, DC (23 miles from Harwood, MD)
  • 60+ days ago

The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims injury and loss claims. The VCF Transformation Project (VTP) will result in...

Service Desk Manager

  • Alexandria, VA (24 miles from Harwood, MD)
  • 90+ days ago
  • Alexandria, VA (24 miles from Harwood, MD)
  • 90+ days ago

Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...

Demographic Data for Harwood, MD

Moving to Harwood, MD? Find some basic demographic data about Harwood, MD below.

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Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Harwood, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Harwood, MD offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.4%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Harwood, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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