Help Desk Manager Jobs in Harmans, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Camp Springs, MD (24 miles from Harmans, MD)
- 9 days ago
- Camp Springs, MD (24 miles from Harmans, MD)
- 9 days ago
The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC)....
- Windsor Mill, MD (12 miles from Harmans, MD)
- 30+ days ago
- Windsor Mill, MD (12 miles from Harmans, MD)
- 30+ days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
Service Desk Request Queue Manager
- Adelphi, MD (17 miles from Harmans, MD)
- 45+ days ago
- Adelphi, MD (17 miles from Harmans, MD)
- 45+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (10 miles from Harmans, MD)
- 45+ days ago
- Baltimore, MD (10 miles from Harmans, MD)
- 45+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (12 miles from Harmans, MD)
- 45+ days ago
- Fulton, MD (12 miles from Harmans, MD)
- 45+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
- Bethesda, MD (24 miles from Harmans, MD)
- 45+ days ago
- Bethesda, MD (24 miles from Harmans, MD)
- 45+ days ago
Technology & Tools Utilization Ensure the team effectively utilizes service management and customer support platforms....
- Columbia, MD (10 miles from Harmans, MD)
- 60+ days ago
- Columbia, MD (10 miles from Harmans, MD)
- 60+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
Demographic Data for Harmans, MD
Moving to Harmans, MD? Find some basic demographic data about Harmans, MD below.
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Salary for Help Desk Manager Jobs in Harmans, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Harmans, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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