Help Desk Manager Jobs in Ellicott City, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Baltimore, MD (9 miles from Ellicott City, MD)
- 16 days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 16 days ago
Open Until FilledEXECUTIVE SERVICE(*This position serves at the pleasure of the Appointing Authority.*)The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major toll...
Application Support Specialist
- Rockville, MD (22 miles from Ellicott City, MD)
- 17 days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 17 days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
- Windsor Mill, MD (4 miles from Ellicott City, MD)
- 20 days ago
- Windsor Mill, MD (4 miles from Ellicott City, MD)
- 20 days ago
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
Service Desk Request Queue Manager
- Adelphi, MD (20 miles from Ellicott City, MD)
- 30+ days ago
- Adelphi, MD (20 miles from Ellicott City, MD)
- 30+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (9 miles from Ellicott City, MD)
- 30+ days ago
- Baltimore, MD (9 miles from Ellicott City, MD)
- 30+ days ago
Open Until Filled EXECUTIVE SERVICE ( This position serves at the pleasure of the Appointing Authority. ) The Maryland Transportation Authority (MDTA) owns, operates, and maintains eight major...
Software Application Support Specialist
- Fulton, MD (10 miles from Ellicott City, MD)
- 30+ days ago
- Fulton, MD (10 miles from Ellicott City, MD)
- 30+ days ago
Description Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and...
- Columbia, MD (6 miles from Ellicott City, MD)
- 45+ days ago
- Columbia, MD (6 miles from Ellicott City, MD)
- 45+ days ago
As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of...
Lead Service Desk Manager - 23134
- Annapolis Junction, MD (9 miles from Ellicott City, MD)
- 45+ days ago
- Annapolis Junction, MD (9 miles from Ellicott City, MD)
- 45+ days ago
Company: HII's Mission Technologies division Requisition Number: 23134 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $112,625.00 - $160,892.00...
Commercial Business Application Support Specialist
- Rockville, MD (22 miles from Ellicott City, MD)
- 60+ days ago
- Rockville, MD (22 miles from Ellicott City, MD)
- 60+ days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
Demographic Data for Ellicott City, MD
Moving to Ellicott City, MD? Find some basic demographic data about Ellicott City, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Ellicott City, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ellicott City, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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