Help Desk Manager Jobs in Elkridge, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Windsor Mill, MD (9 miles from Elkridge, MD)
- 30+ days ago
- Windsor Mill, MD (9 miles from Elkridge, MD)
- 30+ days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
Application Support Specialist
- College Park, MD (16 miles from Elkridge, MD)
- 30+ days ago
- College Park, MD (16 miles from Elkridge, MD)
- 30+ days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote Work- Adelphi, MD (18 miles from Elkridge, MD)
- 45+ days ago
- Adelphi, MD (18 miles from Elkridge, MD)
- 45+ days ago
system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)...
Service Desk Request Queue Manager
- Adelphi, MD (18 miles from Elkridge, MD)
- 90+ days ago
- Adelphi, MD (18 miles from Elkridge, MD)
- 90+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (9 miles from Elkridge, MD)
- 90+ days ago
- Baltimore, MD (9 miles from Elkridge, MD)
- 90+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (10 miles from Elkridge, MD)
- 90+ days ago
- Fulton, MD (10 miles from Elkridge, MD)
- 90+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
Demographic Data for Elkridge, MD
Moving to Elkridge, MD? Find some basic demographic data about Elkridge, MD below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Elkridge, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Elkridge, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Leadership
- Client Support
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- Zendesk
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- Microsoft Office 365
- Continuous Improvement
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Verbal Communication
- Coaching
- Collaboration
- Reporting
- Inventory Management
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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