Help Desk Manager Jobs in Crownsville, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Camp Springs, MD (21 miles from Crownsville, MD)
- 10 days ago
- Camp Springs, MD (21 miles from Crownsville, MD)
- 10 days ago
The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC)....
Senior Deskside Support Technician
- Washington, DC (24 miles from Crownsville, MD)
- 9 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 9 days ago
Qualifications Required Skills and Experience: Bachelors and 5+ years of relevant experience and Advanced knowledge of networked environments, Windows Enterprise desktop operating systems (10 & 11),...
- Washington, DC (24 miles from Crownsville, MD)
- 12 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 12 days ago
Establishes, manages, and operates a two-level, end user help desk supporting customers across multiple locations....
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC (24 miles from Crownsville, MD)
- 19 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 19 days ago
Provide 24x7x365 Tier II support, including receiving, logging, and resolving trouble calls from various customers, coordinating support with JSP and Pentagon teams as necessary....
- Washington, DC (24 miles from Crownsville, MD)
- 20 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 20 days ago
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Web Application Support Specialist
- Washington, DC (24 miles from Crownsville, MD)
- 21 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 21 days ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
- Washington, DC (24 miles from Crownsville, MD)
- 29 days ago
- Washington, DC (24 miles from Crownsville, MD)
- 29 days ago
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
- Windsor Mill, MD (23 miles from Crownsville, MD)
- 30+ days ago
- Windsor Mill, MD (23 miles from Crownsville, MD)
- 30+ days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
End user / Helpdesk Manager R7979
- Washington, DC (24 miles from Crownsville, MD)
- 30+ days ago
- Washington, DC (24 miles from Crownsville, MD)
- 30+ days ago
A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people....
Service Desk Request Queue Manager
- Adelphi, MD (19 miles from Crownsville, MD)
- 45+ days ago
- Adelphi, MD (19 miles from Crownsville, MD)
- 45+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Service Desk Manager (IT Assistant Director I)
- Baltimore, MD (18 miles from Crownsville, MD)
- 45+ days ago
- Baltimore, MD (18 miles from Crownsville, MD)
- 45+ days ago
Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...
Software Application Support Specialist
- Fulton, MD (19 miles from Crownsville, MD)
- 45+ days ago
- Fulton, MD (19 miles from Crownsville, MD)
- 45+ days ago
We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....
Careers - Desk Side Support Manager (Applications Support)
- Washington, DC (24 miles from Crownsville, MD)
- 60+ days ago
- Washington, DC (24 miles from Crownsville, MD)
- 60+ days ago
Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations....
- Columbia, MD (18 miles from Crownsville, MD)
- 60+ days ago
- Columbia, MD (18 miles from Crownsville, MD)
- 60+ days ago
Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...
- Washington, DC (24 miles from Crownsville, MD)
- 90+ days ago
- Washington, DC (24 miles from Crownsville, MD)
- 90+ days ago
The IT Service Desk provides comprehensive on-site support Monday through Friday, 7 AM6 PM EST, with after-hours and holiday phone support managed by Data Center Operations staff supporting a dynamic...
Demographic Data for Crownsville, MD
Moving to Crownsville, MD? Find some basic demographic data about Crownsville, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Crownsville, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Crownsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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