Help Desk Manager Jobs in Columbia, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Software Specialist III- Deskside Support Technician
- Washington, DC (22 miles from Columbia, MD)
- 6 hours ago
- Washington, DC (22 miles from Columbia, MD)
- 6 hours ago
Deskside Support Technician Washington DC, but will move to Merrifield, VA eventually (100% on-site) Current Secret Clearance We are looking for a Deskside Support Technician to support the...
- Arlington, VA (24 miles from Columbia, MD)
- 1 day ago
- Arlington, VA (24 miles from Columbia, MD)
- 1 day ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Deskside Support Technician Onsite
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
- Washington, DC (22 miles from Columbia, MD)
- 4 days ago
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e....
Customer Support Lead (Help Desk)
- McLean, VA (23 miles from Columbia, MD)
- 5 days ago
- McLean, VA (23 miles from Columbia, MD)
- 5 days ago
Customer Support Lead Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Customer Support Lead. This is a full-time and onsite in...
Helpdesk Supervisor/Sr. User Trainer
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims injury and loss claims. The VCF Transformation Project (VTP) will result in...
IT Service Desk Supervisor - FTE - Hybrid
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
Monitoring and Incident Response Help Desk Manager
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
- Washington, DC (22 miles from Columbia, MD)
- 7 days ago
Evolver Federal is seeking a Monitoring and Incident Response Help Desk Manager to satisfy a requirement for a potential government client....
- Washington, DC (22 miles from Columbia, MD)
- 11 days ago
- Washington, DC (22 miles from Columbia, MD)
- 11 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (24 miles from Columbia, MD)
- 12 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 12 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
- Washington, DC (22 miles from Columbia, MD)
- 13 days ago
- Washington, DC (22 miles from Columbia, MD)
- 13 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Gaithersburg, MD (16 miles from Columbia, MD)
- 14 days ago
- Gaithersburg, MD (16 miles from Columbia, MD)
- 14 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
Deskside Support Technician (Asset Management)
- Washington, DC (22 miles from Columbia, MD)
- 21 days ago
- Washington, DC (22 miles from Columbia, MD)
- 21 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Gaithersburg, MD (16 miles from Columbia, MD)
- 21 days ago
- Gaithersburg, MD (16 miles from Columbia, MD)
- 21 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
Commercial Business Application Support Specialist
- Rockville, MD (16 miles from Columbia, MD)
- 29 days ago
- Rockville, MD (16 miles from Columbia, MD)
- 29 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
- Windsor Mill, MD (10 miles from Columbia, MD)
- 29 days ago
- Windsor Mill, MD (10 miles from Columbia, MD)
- 29 days ago
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Columbia, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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