Help Desk Manager Jobs in Clarksburg, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Reston, VA (21 miles from Clarksburg, MD)
- 4 days ago
- Reston, VA (21 miles from Clarksburg, MD)
- 4 days ago
As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and...
- Ashburn, VA (18 miles from Clarksburg, MD)
- 4 days ago
- Ashburn, VA (18 miles from Clarksburg, MD)
- 4 days ago
The Help Desk Manager will provide oversight to the Level II services and ensure that service levels are achieved....
Customer Support Lead (Help Desk)
- McLean, VA (23 miles from Clarksburg, MD)
- 5 days ago
- McLean, VA (23 miles from Clarksburg, MD)
- 5 days ago
Customer Support Lead Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Customer Support Lead. This is a full-time and onsite in...
Corporate IT & Helpdesk Manager
- Herndon, VA (20 miles from Clarksburg, MD)
- 10 days ago
- Herndon, VA (20 miles from Clarksburg, MD)
- 10 days ago
Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP), and API-based workflow automation\u003c/li\u003e\n\u003cli...
- Gaithersburg, MD (10 miles from Clarksburg, MD)
- 15 days ago
- Gaithersburg, MD (10 miles from Clarksburg, MD)
- 15 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Reston, VA (21 miles from Clarksburg, MD)
- 19 days ago
- Reston, VA (21 miles from Clarksburg, MD)
- 19 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
- Gaithersburg, MD (10 miles from Clarksburg, MD)
- 22 days ago
- Gaithersburg, MD (10 miles from Clarksburg, MD)
- 22 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
- Ashburn, VA (18 miles from Clarksburg, MD)
- 26 days ago
- Ashburn, VA (18 miles from Clarksburg, MD)
- 26 days ago
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Commercial Business Application Support Specialist
- Rockville, MD (14 miles from Clarksburg, MD)
- 29 days ago
- Rockville, MD (14 miles from Clarksburg, MD)
- 29 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
Help Desk Lead - Cleared Position
- Columbia, MD (22 miles from Clarksburg, MD)
- 30+ days ago
- Columbia, MD (22 miles from Clarksburg, MD)
- 30+ days ago
Help Desk Lead - Cleared Position Unison, Inc. View Employer's Profile FOLLOW EMPLOYER Yesterday Top Secret/SCI Mid Level Career (5+ yrs experience) $125,000 - $150,000 Full Scope Polygraph IT -...
- Silver Spring, MD (22 miles from Clarksburg, MD)
- 45+ days ago
- Silver Spring, MD (22 miles from Clarksburg, MD)
- 45+ days ago
Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....
- Reston, VA (21 miles from Clarksburg, MD)
- 60+ days ago
- Reston, VA (21 miles from Clarksburg, MD)
- 60+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Clarksburg, MD
Moving to Clarksburg, MD? Find some basic demographic data about Clarksburg, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Clarksburg, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Clarksburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- VMware
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Artificial Intelligence
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »