Help Desk Manager Jobs in Catonsville, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-8 of 8 Jobs

Help Desk Supervisor/Sr. User Trainer

  • Lanham, MD (21 miles from Catonsville, MD)
  • 6 hours ago
  • Lanham, MD (21 miles from Catonsville, MD)
  • 6 hours ago

Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....

On-Site Helpdesk Lead

  • Windsor Mill, MD (5 miles from Catonsville, MD)
  • 19 days ago
  • Windsor Mill, MD (5 miles from Catonsville, MD)
  • 19 days ago

as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...

Application Support Specialist

  • College Park, MD (20 miles from Catonsville, MD)
  • 24 days ago
  • College Park, MD (20 miles from Catonsville, MD)
  • 24 days ago

supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...

Remote Work

Service Desk Manager

  • Adelphi, MD (21 miles from Catonsville, MD)
  • 30+ days ago
  • Adelphi, MD (21 miles from Catonsville, MD)
  • 30+ days ago

system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)...

Service Desk Request Queue Manager

  • Adelphi, MD (21 miles from Catonsville, MD)
  • 60+ days ago
  • Adelphi, MD (21 miles from Catonsville, MD)
  • 60+ days ago

Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform....

Service Desk Manager (IT Assistant Director I)

  • Baltimore, MD (6 miles from Catonsville, MD)
  • 90+ days ago
  • Baltimore, MD (6 miles from Catonsville, MD)
  • 90+ days ago

Nature of Work: The MDTA is seeking an experienced IT professional to oversee its Service Desk, Mobile Device Management and Mobile Phone Management, and Support Services within the Customer Support...

Software Application Support Specialist

  • Fulton, MD (12 miles from Catonsville, MD)
  • 90+ days ago
  • Fulton, MD (12 miles from Catonsville, MD)
  • 90+ days ago

We're seeking a Software Application Support Specialist with a foundational understanding of Software Development and Support....

Queue Manager

  • Columbia, MD (8 miles from Catonsville, MD)
  • 90+ days ago
  • Columbia, MD (8 miles from Catonsville, MD)
  • 90+ days ago

Requirements Required Skills, Experience, and Education: Bachelor's degree and three (3) years' experience or an Associate's degree and five (5) years' experience working with customer technology and support...

Demographic Data for Catonsville, MD

Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.

Local
National
50,418
1,173
Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Catonsville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Catonsville, MD offer the following education background
Bachelor's Degree
41.6%
Master's Degree
17.5%
Associate's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.6%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Catonsville, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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