Help Desk Manager Jobs in Bryantown, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Service Desk Manager - (TS clearance, SCI eligibility) - Onsite
- Alexandria, VA (21 miles from Bryantown, MD)
- 3 days ago
- Alexandria, VA (21 miles from Bryantown, MD)
- 3 days ago
SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal candidate will provide leadership...
Application Support Specialist
- Alexandria, VA (21 miles from Bryantown, MD)
- 15 days ago
- Alexandria, VA (21 miles from Bryantown, MD)
- 15 days ago
Must have at least one of the following certifications: CompTIA Network+, CompTIA Security+, Microsoft Technology Associate (MTA) Windows Server Administration Fundamentals, MTA Windows Operating System...
- Alexandria, VA (21 miles from Bryantown, MD)
- 19 days ago
- Alexandria, VA (21 miles from Bryantown, MD)
- 19 days ago
Strong understanding of ITIL principles and service management practices. Proven experience managing ticket queues and IT support workflows....
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 25 days ago
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 25 days ago
-Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf (COTS) application software. -Conduct requirements definition, design, and deployment of custom code....
- Alexandria, VA (21 miles from Bryantown, MD)
- 60+ days ago
- Alexandria, VA (21 miles from Bryantown, MD)
- 60+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
- La Plata, MD (8 miles from Bryantown, MD)
- 90+ days ago
- La Plata, MD (8 miles from Bryantown, MD)
- 90+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Demographic Data for Bryantown, MD
Moving to Bryantown, MD? Find some basic demographic data about Bryantown, MD below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Bryantown, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Bryantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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