Help Desk Manager Jobs in Boyds, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Reston, VA (15 miles from Boyds, MD)
- 6 days ago
- Reston, VA (15 miles from Boyds, MD)
- 6 days ago
Leidos Digital Modernization sector has a career opportunity for a Cyber Queue Manager to support the Air Force National Capital Region (AFNCR) IT Services program. The AFNCR IT Services program...
- Arlington, VA (23 miles from Boyds, MD)
- 8 days ago
- Arlington, VA (23 miles from Boyds, MD)
- 8 days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Merrifield, VA (22 miles from Boyds, MD)
- 12 days ago
- Merrifield, VA (22 miles from Boyds, MD)
- 12 days ago
Deskside Support Specialist Gridiron IT Solutions View Employer's Profile FOLLOW EMPLOYER Today Secret Mid Level Career (5+ yrs experience) $70,000 - $80,000 No Traveling IT - Support Merrifield,...
- Falls Church, VA (23 miles from Boyds, MD)
- 20 days ago
- Falls Church, VA (23 miles from Boyds, MD)
- 20 days ago
Service Desk Supervisor Supervising a team in a fast-paced, customer service-focused working environment in which the objective is to be on the front line, servicing customer requests Strong...
- Reston, VA (15 miles from Boyds, MD)
- 24 days ago
- Reston, VA (15 miles from Boyds, MD)
- 24 days ago
systems Excellent problem-solving and analytical abilities, with the ability to think critically and make sound decisions under pressure Exceptional customer service and communication skills, with...
IT Deskside Support Technician
- Falls Church, VA (23 miles from Boyds, MD)
- 24 days ago
- Falls Church, VA (23 miles from Boyds, MD)
- 24 days ago
IT Deskside Support Technician Melwood 28.91 United States, Virginia, Falls Church Jun 13, 2025 Description Responsibilities *Re-image workstations and getting them configured for end-users based...
- Tysons, VA (16 miles from Boyds, MD)
- 27 days ago
- Tysons, VA (16 miles from Boyds, MD)
- 27 days ago
management tools (e.g., ServiceNow) Technical Skills Expert troubleshooting skills with Microsoft Windows (10/11) and Mac OS Experience with Microsoft 365 cloud services (OneDrive, SharePoint, Teams...
- Arlington, VA (23 miles from Boyds, MD)
- 30+ days ago
- Arlington, VA (23 miles from Boyds, MD)
- 30+ days ago
Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync....
- Herndon, VA (14 miles from Boyds, MD)
- 45+ days ago
- Herndon, VA (14 miles from Boyds, MD)
- 45+ days ago
ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. This role is responsible for managing the entire...
Service Desk Request Queue Manager
- Adelphi, MD (22 miles from Boyds, MD)
- 45+ days ago
- Adelphi, MD (22 miles from Boyds, MD)
- 45+ days ago
Experience with incident management within the ServiceNow Information Technology Service Management (ITSM) platform. Proficiency with Microsoft Office products....
Desktop Support Services Help Desk Lead
- Herndon, VA (14 miles from Boyds, MD)
- 45+ days ago
- Herndon, VA (14 miles from Boyds, MD)
- 45+ days ago
desk support and services to the enterprise....
Software Application Support Specialist
- Fulton, MD (20 miles from Boyds, MD)
- 45+ days ago
- Fulton, MD (20 miles from Boyds, MD)
- 45+ days ago
Description Are you an emerging Information Technology professional with experience supporting Human Resource (HR), and a passion for solving technical challenges, learning new skills and...
- Bethesda, MD (18 miles from Boyds, MD)
- 45+ days ago
- Bethesda, MD (18 miles from Boyds, MD)
- 45+ days ago
Technology & Tools Utilization Ensure the team effectively utilizes service management and customer support platforms....
- Columbia, MD (23 miles from Boyds, MD)
- 60+ days ago
- Columbia, MD (23 miles from Boyds, MD)
- 60+ days ago
As part of a 24x7 Service Desk, performing the activities associated with the management of ticket queues to include prioritization of work and assignment to technical resources for resolution of...
- Arlington, VA (23 miles from Boyds, MD)
- 60+ days ago
- Arlington, VA (23 miles from Boyds, MD)
- 60+ days ago
Title: Help Desk Manager Location: On-site Arlington, VA (primary), occasional support to D.C. and Silver Spring Terms: Full-time Clearance: U.S....
Demographic Data for Boyds, MD
Moving to Boyds, MD? Find some basic demographic data about Boyds, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Boyds, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Boyds, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- DNS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- SQL
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »