Help Desk Manager Jobs in Annapolis, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-3 of 3 Jobs

Manager of Technical Support Operations

Rekor
Columbia, MD (23 miles from Annapolis, MD)
10 days ago

Columbia, MD (23 miles from Annapolis, MD)
10 days ago

Intelligence Driven Innovation. Rekor Systems, Inc., (NASDAQ: REKR) is a trusted global authority in the development and implementation of intelligent infrastructure focused on addressing critical...

In Person

Deskside Support L2 - MAC , JAMF -Baltimore MD-Day One Onsite

E-Solutions Inc.
Baltimore, MD (21 miles from Annapolis, MD)
30+ days ago

Baltimore, MD (21 miles from Annapolis, MD)
30+ days ago

Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008 Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing...

In Person

Help Desk Supervisor - TS/SCI w/Poly

General Dynamics Information Technology
Annapolis Junction, MD (16 miles from Annapolis, MD)
30+ days ago

Annapolis Junction, MD (16 miles from Annapolis, MD)
30+ days ago

Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you....

In Person

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Demographic Data for Annapolis, MD

Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Annapolis, MD

Local

National

Total Population

92,803

Number of Businesses

3,787

City Size

Medium/Lg

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

SDI Service Desk Manager - SDM

This four-day course equips both new and experienced service desk managers, team leaders, and supervisors with the leadership, operational, and strategic skills needed to run a high performing...

Bioeconomy: How Renewable Resources Can Help the Future of Our Planet

With a predicted global population of nine billion people in 2050, a well-documented climate crisis, and a global food waste problem, the world needs to change. On this course, youll look at the...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Director

Salary for Help Desk Manager Jobs in Annapolis, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Annapolis, MD offer the following education background

Bachelor's Degree

41.7%

Master's Degree

17.6%

Associate's Degree

17.5%

Vocational Degree or Certification

13.3%

High School or GED

7.1%

Some College

1.7%

Doctorate Degree

1.0%

Some High School

0.2%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Annapolis, MD

6-8 years

40.0%

4-6 years

23.9%

10+ years

13.3%

2-4 years

11.2%

8-10 years

10.6%

1-2 years

1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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