Help Desk Manager Jobs in Adelphi, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Web Application Support Specialist
- Washington, DC (8 miles from Adelphi, MD)
- 1 hour ago
- Washington, DC (8 miles from Adelphi, MD)
- 1 hour ago
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
Remote Work- Arlington, VA (10 miles from Adelphi, MD)
- 3 days ago
- Arlington, VA (10 miles from Adelphi, MD)
- 3 days ago
Help Desk Manager This position is part of a proposal submission and is contingent upon contract award....
Tier 1 Helpdesk Lead and Analyst
- Washington, DC (8 miles from Adelphi, MD)
- 7 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 7 days ago
Position Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
Desktop Support Services Help Desk Lead
- Herndon, VA (22 miles from Adelphi, MD)
- 8 days ago
- Herndon, VA (22 miles from Adelphi, MD)
- 8 days ago
providing efficient help desk support and services to the enterprise....
- Herndon, VA (22 miles from Adelphi, MD)
- 9 days ago
- Herndon, VA (22 miles from Adelphi, MD)
- 9 days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
- Arlington, VA (10 miles from Adelphi, MD)
- 12 days ago
- Arlington, VA (10 miles from Adelphi, MD)
- 12 days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
Deskside Support Technician (Tier 2)
- Washington, DC (8 miles from Adelphi, MD)
- 12 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 12 days ago
We are looking for two strongly qualified people to help support our clients. We are currently seeking a...
- Washington, DC (8 miles from Adelphi, MD)
- 13 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 13 days ago
Provide Mobile Device Support, Hardware/Software installation and configuration support. . Provide support for offices in installing and using supported software ....
- Windsor Mill, MD (24 miles from Adelphi, MD)
- 16 days ago
- Windsor Mill, MD (24 miles from Adelphi, MD)
- 16 days ago
as a Team Lead for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets...
- Herndon, VA (22 miles from Adelphi, MD)
- 21 days ago
- Herndon, VA (22 miles from Adelphi, MD)
- 21 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
Application Support Specialist
- College Park, MD (2 miles from Adelphi, MD)
- 21 days ago
- College Park, MD (2 miles from Adelphi, MD)
- 21 days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote Work- Washington, DC (8 miles from Adelphi, MD)
- 21 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 21 days ago
Manage support ticket triage, ensuring SLAs are met and exceeded. Directly assist with tickets during high volume....
- Washington, DC (8 miles from Adelphi, MD)
- 22 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 22 days ago
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide....
- Washington, DC (8 miles from Adelphi, MD)
- 25 days ago
- Washington, DC (8 miles from Adelphi, MD)
- 25 days ago
ManTech seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the National Capital Region (NCR). This is a hybrid position....
system environment certification (e.g., Windows 10, Windows 11, or Microsoft Server 2019, etc.)...
Demographic Data for Adelphi, MD
Moving to Adelphi, MD? Find some basic demographic data about Adelphi, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Adelphi, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Adelphi, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Infrastructure Management
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Zendesk
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Root Cause Analysis
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Employee Development
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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