Help Desk Manager Jobs in Pella, IA

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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Help Desk Manager jobs in Pella, IA    edit

Demographic Data for Pella, IA

Moving to Pella, IA? Find some basic demographic data about Pella, IA below.


13,939
477
Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

Help Desk Essentials: Customer Interaction

This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.


Commvault® Help Desk Operator

Are you someone who uses Commvault software and need to learn more about CommCell components? If so then this course is for you! First, you will dive into a comprehensive review of Commvault...


Finance for Managers
When it comes to numbers, there is always more than meets the eye. In operational finance, you will learn how to read the "story" that the balance sheet and income statement tells about the...

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Salary for Help Desk Manager Jobs in Pella, IA

This is the average annual salary for Help Desk Manager jobs in Pella, IA as reported by the BLS.

$31,640

Top Hiring Companies

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Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Pella, IA offer the following education background
  • Bachelor's Degree (41.1%)
  • Associate's Degree (17.5%)
  • Master's Degree (17.3%)
  • Vocational or Certification (13.6%)
  • High School or GED (7.6%)
  • Some College (1.7%)
  • Doctorate Degree (1.0%)
  • Some High School (0.2%)

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Pella, IA
  • 6-8 years (40.0%)
  • 4-6 years (23.9%)
  • 10+ years (13.3%)
  • 2-4 years (11.2%)
  • 8-10 years (10.6%)
  • 1-2 years (1.1%)

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