Help Desk Manager Jobs in Iowa

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-3 of 3 Jobs
Robert Half - Cedar Rapids, IA
Ref ID: 01468484 Classification: Help Desk Manager Compensation: $55000.00 to $60000.00 yearly Robert Half Technology has partnered up with a local Client for a full-time Help Desk Lead/Manager....
8 days ago
EIT - Des Moines, IA
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update all...
9 days ago
Cornell College - Mount Vernon, IA
Applications are being accepted for a full-time help desk lead. This position operates the Help Desk and is the primary contact for hardware, software, local, and online support. This position...
30+ days ago

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,046,945
81,164

Help Desk Manager Online Courses and Training Opportunities

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Envision and lead the product strategy of industry-defining products, and learn to successfully bring them to market. Influence the execution of product development as a Product Manager, one of...

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Salary for Help Desk Manager jobs in Iowa

**Data source: Bureau of Labor Statistics

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