Help Desk Manager Jobs in Iowa

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-2 of 2 Jobs
Cognizant - Ankeny, IA
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update all...
16 days ago
Axelon Services Corporation - Des Moines, IA
The Application Support Technician partners with the Finance areas to provide support and administration for various financial applications....
25 days ago

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,046,945
81,164

Help Desk Manager Online Courses and Training Opportunities

Surviving the Front Desk Course
To improve your Surviving the Front Desk skill contact Coggno.com. Front desk employees can be essential to the success of a business. Get certified today!

English for Tourism - Hotel Reception and Front Desk

English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a...


Finance For Project Managers
Completing projects on time and within the agreed budget can only be achieved with a well robust project management skills by those involved in planning and managing projects. A thorough...

Title Synonyms

Users interested in this job title also searched for the following job title

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Salary for Help Desk Manager jobs in Iowa

**Data source: Bureau of Labor Statistics

Help Desk Manager Related Career Advice Articles

Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.