Help Desk Manager Jobs in Greenfield, IN

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-2 of 2 Jobs
Health Care Service Corporation - Fishers, IN (8 miles from Greenfield, IN)
Mortgage Application Support Specialist Job ID: 6672 Functional Area: Information Technology Employment Type: Full Time Location: Fishers, IN Department: IT Enterprise Bus Supp Relocation Provided:...
1 day ago
HCL America Inc. - Indianapolis, IN (17 miles from Greenfield, IN)
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues....
45+ days ago

Demographic Data for Greenfield, IN

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Help Desk Manager Online Courses and Training Opportunities

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Through a combination of lectures, business case studies, and hands-on learning this course provides an introduction to data analytics techniques and their application in business. The case...

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**Data source: Bureau of Labor Statistics

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