Help Desk Manager Jobs in Greenfield, IN

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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Modern Information Solutions - Indianapolis, IN (17 miles from Greenfield, IN)
systems (Windows 7, Windows 10) Working knowledge of server-based operating systems (Windows 2008, Windows 2012 and 2016) and user account administration Basic knowledge of networking concepts, including...
15 days ago

Demographic Data for Greenfield, IN

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Help Desk Manager Online Courses and Training Opportunities

Content & Community Manager
En este curso tendrás acceso a tutoriales y plantillas descargables de marketing digital para que pongas en práctica la teoría. Con ayuda de un Mentor de Google en Marketing podrás identificar...

Financial Programming and Policies, Part 2: Program Design
In this macroeconomics course, you will improve your skills in macroeconomic policy analysis and learn to design an economic and financial program, using real economic data. The financial...

Corporate Finance
Business organizations are constantly engaged in financial decision-making related to financial planning, investments, capital purchases, etc. The right financial decisions play a critical role in...

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**Data source: Bureau of Labor Statistics

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