Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Cynet Systems
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East Chicago, IN
Fulltime Deskside Support Lead - Direct Hire / Full Time / Perm - CSI-IS-075 - East Chicago, IN Job Title: Deskside Support Lead - Direct Hire / Full Time / Perm Job Location: East Chicago, IN...
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5 days ago
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Vast Enterprises Inc
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Brazil, IN
Dell PCs are currently moving from Windows 7 to Windows 10. High proficiency with MS Windows OS Outstanding Customer Service Good communications and ability to work within a team environment...
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9 days ago
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PwC
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Indianapolis, IN
This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source....
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9 days ago
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The Judge Group
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South Bend, IN
Collaborate with LAN technicians/network administrators to ensure efficient operation of the companys desktop computing environment....
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12 days ago
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Indianapolis, IN
Essential Functions: Focuses on Customer service, Customer Relations, Leadership, Decision Making and Critical Thinking....
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23 days ago
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IUPUI
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Bloomington, IN
Desk Manager....
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26 days ago
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Indianapolis, IN
Desk Manager....
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30+ days ago
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Matchpoint Solutions
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Princeton, IN
. - Strong knowledge of Windows 7 and 10 - Strong knowledge of Microsoft Office applications (2016 Outlook, Skype, Excel, Word, PowerPoint, Visio) - Strong knowledge of computer hardware - Requires...
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30+ days ago
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Matchpoint Solutions
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Princeton, IN
Strong knowledge of Windows 7 and 10 Strong knowledge of Microsoft Office applications (2016 Outlook, Skype, Excel, Word, PowerPoint, Visio) Strong knowledge of Smartphone/Tablet provisioning in an...
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30+ days ago
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Matchpoint Solutions
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Princeton, IN
7, Windows 10 Windows Server 2003, 2008, 2012 SQL Server 2005, 2008, 2012 Windows Active Directory Requirements: Suppliers, please take note of the following information regarding the TMMI shift expectations...
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30+ days ago
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Cynet Systems Inc
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Indianapolis, IN
Provide weekly reports Implement best practices Be the single point of contact with customer Required Skills: Managing a minimum of 10 members on service desk or desk side ITIL V3 certified Exposure...
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30+ days ago
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