Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
|
Health Care Service Corporation
-
Fishers, IN
Mortgage Application Support Specialist Job ID: 6672 Functional Area: Information Technology Employment Type: Full Time Location: Fishers, IN Department: IT Enterprise Bus Supp Relocation Provided:...
|
5 days ago
|
|
Konica Minolta Business Solutions
-
Columbus, IN
support and troubleshooting experience BA, BS or similar degree in computers/electronics or relevant experience Knowledge of the following industry certifications is desired: MCTS: Windows Server 2008...
|
8 days ago
|
|
Whitestown, IN
Application Support Specialist TEKsystems, Inc Whitestown, IN Full-Time Apply Now Create Job Alert....
|
14 days ago
|
|
Fort Wayne, IN
Fort Wayne Sql Job Application Support Specialist Job Requirements...
|
14 days ago
|
|
Princeton, IN
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
|
23 days ago
|
|
Princeton, IN
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
|
25 days ago
|
|
Cognizant Technology Solutions
-
Princeton, IN
Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
|
26 days ago
|
|
Cognizant Technology Solutions
-
Princeton, IN
Analyze, resolve, respond to, and document enduser inquiries Install desktop/Laptop software using approvedtools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets...
|
28 days ago
|
|
XPO Logistics
-
Lebanon, IN
Recommended skills Complex Problem Solving Troubleshooting (Problem Solving) Networking Computer Sciences Management Information Systems Microsoft Office...
|
30+ days ago
|
|
XPO Logistics, Inc.
-
Lebanon, IN
Science or Management Information Systems 3 years of Mac OS experience Be part of something big....
|
30+ days ago
|
|
Pacer International
-
Lebanon, IN
Science or Management Information Systems 3 years of Mac OS experience Be part of something big....
|
30+ days ago
|
Moving to Indiana? Find some basic demographic data about Indiana below.
Users interested in this job title also searched for the following job title
Top hiring companies in your area for Help Desk Manager positions
Required or preferred licenses and certifications for Help Desk Manager positions.
The following top skills are often required or desired to land a Help Desk Manager position
= trendingHere are some other career titles that require similar skills
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Rating A+
iHire, LLC © 2020