Help Desk Manager Jobs in Indiana

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

Search Help Desk Manager Jobs

1-4 of 4 Jobs
eXcell - Mount Vernon, IN
Strong Microsoft Windows and Office skills (Office 360) Working knowledge of all Microsoft Windows workstation Operating Systems support Remedy or equivalent incident management system Support of Common-off-the-Shelf...
2 days ago
Centra Credit Union - Columbus, IN
desk support on a rotational basisAttends training on an as needed and required basisProactively ensure the highest levels of systems and applications availabilityCollaborate with lines of business...
5 days ago
Modern Information Solutions - Indianapolis, IN
systems (Windows 7, Windows 10) Working knowledge of server-based operating systems (Windows 2008, Windows 2012 and 2016) and user account administration Basic knowledge of networking concepts, including...
17 days ago
Idex Corporation - Crawfordsville, IN
Science/Information Systems or related fields, or equivalent work experience Preferred certifications: MCSE - Infrastructure, CCNA Are you ready to join a different kind of company where our people...
30+ days ago

Demographic Data for Indiana

Moving to Indiana? Find some basic demographic data about Indiana below.


Local
National
6,483,792
145,406

Help Desk Manager Online Courses and Training Opportunities

Content & Community Manager
En este curso tendrás acceso a tutoriales y plantillas descargables de marketing digital para que pongas en práctica la teoría. Con ayuda de un Mentor de Google en Marketing podrás identificar...

How to Influence Others, and Get Your Message to Catch On
Word of mouth is 10x as effective as advertising, and companies are shifting more of their marketing dollars to social media and word of mouth marketing as a result. Small businesses and...

Advanced Topics
If your goal is a career on a broker-dealer’s M&A desk, this is the course for you! This course will dive deeper into advanced M&A topics. We’ll look at the list of synergies developed by the...

Title Synonyms

Users interested in this job title also searched for the following job title

Top Hiring Companies

Top hiring companies in your area for Help Desk Manager positions

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Salary for Help Desk Manager jobs in Indiana

**Data source: Bureau of Labor Statistics

Help Desk Manager Related Career Advice Articles

5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.


Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.