Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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Cynet Systems
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Indianapolis, IN
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems....
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16 hours ago
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Matchpoint Solutions
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Princeton, IN
Description: Must Haves: Needs to be able to work any shift, will be on a rotation. Need someone who is flexible and doesn't mind working varying schedules. Strong knowledge of Windows 7 and 10...
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21 days ago
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Matchpoint Solutions
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Princeton, IN
Candidate will be required to oversee and assist installation & configuration of LAN, Telco and A/V infrastructure. Responsibility also includes break/fix for plant floor equipment....
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21 days ago
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Matchpoint Solutions
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Princeton, IN
L2 Support Technician Description: M ust Haves: Needs to be able to work any shift, will be on a rotation. Need someone who is flexible and doesn't mind working varying schedules. - Strong...
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30+ days ago
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