Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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eXcell
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Mount Vernon, IN
Strong Microsoft Windows and Office skills (Office 360) Working knowledge of all Microsoft Windows workstation Operating Systems support Remedy or equivalent incident management system Support of Common-off-the-Shelf...
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2 days ago
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Centra Credit Union
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Columbus, IN
desk support on a rotational basisAttends training on an as needed and required basisProactively ensure the highest levels of systems and applications availabilityCollaborate with lines of business...
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5 days ago
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Modern Information Solutions
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Indianapolis, IN
systems (Windows 7, Windows 10) Working knowledge of server-based operating systems (Windows 2008, Windows 2012 and 2016) and user account administration Basic knowledge of networking concepts, including...
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17 days ago
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Idex Corporation
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Crawfordsville, IN
Science/Information Systems or related fields, or equivalent work experience Preferred certifications: MCSE - Infrastructure, CCNA Are you ready to join a different kind of company where our people...
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30+ days ago
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