Help Desk Manager Jobs in Carmel, IN

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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Modern Information Solutions - Indianapolis, IN (14 miles from Carmel, IN)
systems (Windows 7, Windows 10) Working knowledge of server-based operating systems (Windows 2008, Windows 2012 and 2016) and user account administration Basic knowledge of networking concepts, including...
11 days ago

Demographic Data for Carmel, IN

Moving to Carmel, IN? Find some basic demographic data about Carmel, IN below.


Local
National
77,123
2,986
Medium/Lg

Help Desk Manager Online Courses and Training Opportunities

Content & Community Manager
En este curso tendrás acceso a tutoriales y plantillas descargables de marketing digital para que pongas en práctica la teoría. Con ayuda de un Mentor de Google en Marketing podrás identificar...

Free Cash Flow (FCF) Modeling
One of the primary functions of a broker-dealer’s M&A desk is advisory services – consulting clients as they seek to grow through M&A. In this course, you will learn to use the Free Cash Flow...

Corporate Finance
Business organizations are constantly engaged in financial decision-making related to financial planning, investments, capital purchases, etc. The right financial decisions play a critical role in...

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Salary for Help Desk Manager jobs in Carmel, IN

**Data source: Bureau of Labor Statistics

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