Help Desk Manager Jobs in Carmel, IN

Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.

Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.

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1-6 of 6 Jobs
Health Care Service Corporation - Fishers, IN (17 miles from Carmel, IN)
Mortgage Application Support Specialist Job ID: 6672 Functional Area: Information Technology Employment Type: Full Time Location: Fishers, IN Department: IT Enterprise Bus Supp Relocation Provided:...
10 hours ago
Whitestown, IN (9 miles from Carmel, IN)
Application Support Specialist TEKsystems, Inc Whitestown, IN Full-Time Apply Now Create Job Alert....
9 days ago
XPO Logistics - Lebanon, IN (15 miles from Carmel, IN)
Recommended skills Complex Problem Solving Troubleshooting (Problem Solving) Networking Computer Sciences Management Information Systems Microsoft Office...
30+ days ago
XPO Logistics, Inc. - Lebanon, IN (15 miles from Carmel, IN)
Science or Management Information Systems 3 years of Mac OS experience Be part of something big....
30+ days ago
Pacer International - Lebanon, IN (15 miles from Carmel, IN)
Science or Management Information Systems 3 years of Mac OS experience Be part of something big....
30+ days ago
HCL America Inc. - Indianapolis, IN (14 miles from Carmel, IN)
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues....
45+ days ago

Demographic Data for Carmel, IN

Moving to Carmel, IN? Find some basic demographic data about Carmel, IN below.


Help Desk Manager Online Courses and Training Opportunities

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In this specialization, you will experience what it is to go from idea to code. These courses are specifically created for the manager, designer, or entrepreneur who is an active, hands-on...

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Salary for Help Desk Manager jobs in Carmel, IN

**Data source: Bureau of Labor Statistics

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