Help Desk Manager Jobs in Techny, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Clinical Application Support Specialist (27444)
- Chicago, IL (16 miles from Techny, IL)
- 1 day ago
- Chicago, IL (16 miles from Techny, IL)
- 1 day ago
YOUR ROLE: The Clinical Application Support Specialist is responsible for the day-to-day support, troubleshooting, and optimization of clinical applications, including athenaOne, Dorsata, Azara, remote...
- Chicago, IL (16 miles from Techny, IL)
- 9 days ago
- Chicago, IL (16 miles from Techny, IL)
- 9 days ago
, proven stellar customer service experience, Windows hardware support, Windows OS support, MS O365, Service Now or other ticketing tool experience Understanding of service level agreements and prioritizing...
Trading Application Support Specialist
- Chicago, IL (16 miles from Techny, IL)
- 10 days ago
- Chicago, IL (16 miles from Techny, IL)
- 10 days ago
Theyre looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform....
Application Support Specialist
- Schaumburg, IL (15 miles from Techny, IL)
- 14 days ago
- Schaumburg, IL (15 miles from Techny, IL)
- 14 days ago
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
- Northbrook, IL (2 miles from Techny, IL)
- 30+ days ago
- Northbrook, IL (2 miles from Techny, IL)
- 30+ days ago
ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (e.g....
Supervisor of Desktop Support & Operations
- Glenview, IL (2 miles from Techny, IL)
- 30+ days ago
- Glenview, IL (2 miles from Techny, IL)
- 30+ days ago
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Techny, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Techny, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- VoIP
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Asset Management
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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