Help Desk Manager Jobs in Illinois
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
At least 3-5 years of experience in application support, preferably with ERP or CRM systems....
Develop and drive a continuous improvement process with IT Service Management; Determine root cause of issues and communicate appropriately to internal and external customers....
- Chicago, IL
- 14 days ago
- Chicago, IL
- 14 days ago
Deskside Support Technician with ServiceNow/Active Directory experience to provide Level 2 support including troubleshooting, installation and resolving issues for a retail client Job Type: Contract...
Position Responsibilities : Brings new system-enabled business capabilities to the company Ensures support of the systems which assist those business capabilities by working within a matrixed organization...
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
of proprietary software that runs on Windows Servers Passionate about learning trading concepts, financial instruments, and market data feeds Proactive problem-solving mindset, with the ability to suggest...
Our Team We are a team of 10 supporting Molex Product Development end users globally. We support a portfolio of applications the enable engineers to innovate and design....
YOUR ROLE: The Clinical Application Support Specialist is responsible for the day-to-day support, troubleshooting, and optimization of clinical applications, including athenaOne, Dorsata, Azara, remote...
Theyre looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform....
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
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Salary for Help Desk Manager Jobs in Illinois
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Collaboration
- Reporting
- Coaching
- Interpersonal Skills
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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