Help Desk Manager Jobs in Mettawa, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Northbrook, IL (8 miles from Mettawa, IL)
- 2 days ago
- Northbrook, IL (8 miles from Mettawa, IL)
- 2 days ago
Besides the usual experience with computers and troubleshooting I'd really prefer someone with Application support experience, specifically with Document management systems....
Remote WorkEnterprise Application Support Specialist
- Itasca, IL (20 miles from Mettawa, IL)
- 9 days ago
- Itasca, IL (20 miles from Mettawa, IL)
- 9 days ago
At least 3-5 years of experience in application support, preferably with ERP or CRM systems....
IT Manager, Application Support
- Niles, IL (14 miles from Mettawa, IL)
- 25 days ago
- Niles, IL (14 miles from Mettawa, IL)
- 25 days ago
Position Responsibilities : Brings new system-enabled business capabilities to the company Ensures support of the systems which assist those business capabilities by working within a matrixed organization...
Application Support Specialist
- Schaumburg, IL (17 miles from Mettawa, IL)
- 45+ days ago
- Schaumburg, IL (17 miles from Mettawa, IL)
- 45+ days ago
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Supervisor of Desktop Support & Operations
- Glenview, IL (11 miles from Mettawa, IL)
- 60+ days ago
- Glenview, IL (11 miles from Mettawa, IL)
- 60+ days ago
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Demographic Data for Mettawa, IL
Moving to Mettawa, IL? Find some basic demographic data about Mettawa, IL below.
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Salary for Help Desk Manager Jobs in Mettawa, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Mettawa, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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