Help Desk Manager Jobs in Franklin Park, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Naperville, IL (17 miles from Franklin Park, IL)
- 9 days ago
- Naperville, IL (17 miles from Franklin Park, IL)
- 9 days ago
Job Description: SRK Systems Inc. has an opening for the position of Application Support Specialist. Job Responsibilities: Optimize SQL Server queries and improved report execution times through...
- Northbrook, IL (13 miles from Franklin Park, IL)
- 11 days ago
- Northbrook, IL (13 miles from Franklin Park, IL)
- 11 days ago
ITIL Foundations Certification preferredStrong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (e.g....
Application Support Specialist
- Park Ridge, IL (6 miles from Franklin Park, IL)
- 11 days ago
- Park Ridge, IL (6 miles from Franklin Park, IL)
- 11 days ago
Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration....
- Chicago, IL (11 miles from Franklin Park, IL)
- 15 days ago
- Chicago, IL (11 miles from Franklin Park, IL)
- 15 days ago
Strong understanding of computer hardware components, operating systems (Windows, macOS), and software applications....
Supervisor of Desktop Support & Operations
- Glenview, IL (10 miles from Franklin Park, IL)
- 16 days ago
- Glenview, IL (10 miles from Franklin Park, IL)
- 16 days ago
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Application Support Manager - Risk
- Chicago, IL (11 miles from Franklin Park, IL)
- 16 days ago
- Chicago, IL (11 miles from Franklin Park, IL)
- 16 days ago
at RLDatix in Chicago, Illinois, United States Job Description RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care....
Demographic Data for Franklin Park, IL
Moving to Franklin Park, IL? Find some basic demographic data about Franklin Park, IL below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Franklin Park, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Franklin Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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