Help Desk Manager Jobs in Burbank, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Clinical Application Support Specialist (27444)
- Chicago, IL (12 miles from Burbank, IL)
- 2 hours ago
- Chicago, IL (12 miles from Burbank, IL)
- 2 hours ago
YOUR ROLE: The Clinical Application Support Specialist is responsible for the day-to-day support, troubleshooting, and optimization of clinical applications, including athenaOne, Dorsata, Azara, remote...
- Chicago, IL (12 miles from Burbank, IL)
- 7 days ago
- Chicago, IL (12 miles from Burbank, IL)
- 7 days ago
, proven stellar customer service experience, Windows hardware support, Windows OS support, MS O365, Service Now or other ticketing tool experience Understanding of service level agreements and prioritizing...
Trading Application Support Specialist
- Chicago, IL (12 miles from Burbank, IL)
- 8 days ago
- Chicago, IL (12 miles from Burbank, IL)
- 8 days ago
Theyre looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform....
Application Support Specialist
- Naperville, IL (18 miles from Burbank, IL)
- 27 days ago
- Naperville, IL (18 miles from Burbank, IL)
- 27 days ago
Job Description: SRK Systems Inc. has an opening for the position of Application Support Specialist....
Application Support Specialist
- Park Ridge, IL (19 miles from Burbank, IL)
- 29 days ago
- Park Ridge, IL (19 miles from Burbank, IL)
- 29 days ago
support, production support)....
Supervisor of Desktop Support & Operations
- Glenview, IL (23 miles from Burbank, IL)
- 30+ days ago
- Glenview, IL (23 miles from Burbank, IL)
- 30+ days ago
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Demographic Data for Burbank, IL
Moving to Burbank, IL? Find some basic demographic data about Burbank, IL below.
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Salary for Help Desk Manager Jobs in Burbank, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Burbank, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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