Help Desk Manager Jobs in Bannockburn, IL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Enterprise Application Support Specialist
- Itasca, IL (15 miles from Bannockburn, IL)
- 6 days ago
- Itasca, IL (15 miles from Bannockburn, IL)
- 6 days ago
At least 3-5 years of experience in application support, preferably with ERP or CRM systems....
- Chicago, IL (21 miles from Bannockburn, IL)
- 18 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 18 days ago
Develop and drive a continuous improvement process with IT Service Management; Determine root cause of issues and communicate appropriately to internal and external customers....
- Chicago, IL (21 miles from Bannockburn, IL)
- 20 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 20 days ago
Deskside Support Technician with ServiceNow/Active Directory experience to provide Level 2 support including troubleshooting, installation and resolving issues for a retail client Job Type: Contract...
IT Manager, Application Support
- Niles, IL (10 miles from Bannockburn, IL)
- 22 days ago
- Niles, IL (10 miles from Bannockburn, IL)
- 22 days ago
Position Responsibilities : Brings new system-enabled business capabilities to the company Ensures support of the systems which assist those business capabilities by working within a matrixed organization...
Application Support Specialist
- Chicago, IL (21 miles from Bannockburn, IL)
- 27 days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 27 days ago
In this hands-on, front-line support role on our Application Support Team, we desire a candidate with strong problem-solving, customer-service, critical thinking, and communication skills who can collaborate...
Clinical Application Support Specialist (27444)
- Chicago, IL (21 miles from Bannockburn, IL)
- 30+ days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 30+ days ago
YOUR ROLE: The Clinical Application Support Specialist is responsible for the day-to-day support, troubleshooting, and optimization of clinical applications, including athenaOne, Dorsata, Azara, remote...
Trading Application Support Specialist
- Chicago, IL (21 miles from Bannockburn, IL)
- 30+ days ago
- Chicago, IL (21 miles from Bannockburn, IL)
- 30+ days ago
Theyre looking for a skilled Senior Client Support Analyst to support institutional clients on a high-performance trading platform....
Application Support Specialist
- Schaumburg, IL (14 miles from Bannockburn, IL)
- 45+ days ago
- Schaumburg, IL (14 miles from Bannockburn, IL)
- 45+ days ago
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Supervisor of Desktop Support & Operations
- Glenview, IL (7 miles from Bannockburn, IL)
- 60+ days ago
- Glenview, IL (7 miles from Bannockburn, IL)
- 60+ days ago
Preferred Qualifications: Experience managing an IT Service Management platform (i.e. Jira, SysAid, ServiceNow, etc.) Experience supporting a cloud-based VoIP platform....
Demographic Data for Bannockburn, IL
Moving to Bannockburn, IL? Find some basic demographic data about Bannockburn, IL below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Bannockburn, IL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Bannockburn, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Infrastructure Management
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Zendesk
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Root Cause Analysis
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Employee Development
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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