Help Desk Manager Jobs in Pembroke Pines, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Field Tech Engineer/Deskside Support
- Miami, FL (15 miles from Pembroke Pines, FL)
- 4 days ago
- Miami, FL (15 miles from Pembroke Pines, FL)
- 4 days ago
Field Tech Engineer/Deskside Support Job title: Sr. Tech Field Engineer Location: Miami, FL 33133 Duration: 8+ Months Onsite Role About Cogent Infotech: At Cogent Infotech, we believe in creating...
Application Support Specialist
- Coral Gables, FL (18 miles from Pembroke Pines, FL)
- 6 days ago
- Coral Gables, FL (18 miles from Pembroke Pines, FL)
- 6 days ago
Overview Lakeview is seeking a highly motivated and tech-savvy Application Support Specialist to join our IT team. The ideal candidate will have a strong understanding of application support...
Remote Work- Miami, FL (15 miles from Pembroke Pines, FL)
- 7 days ago
- Miami, FL (15 miles from Pembroke Pines, FL)
- 7 days ago
Deskside Support Technician Miami, Florida, United States | Posted: 6/6/2025 Indotronix is an Equal Opportunity Employer Let Us Do the Heavy Lifting! Upload your resume and we'll reach out when a...
Senior Application Support Specialist
- Miami, FL (15 miles from Pembroke Pines, FL)
- 21 days ago
- Miami, FL (15 miles from Pembroke Pines, FL)
- 21 days ago
A client of Insight Global is seeking a subject matter expert in Quantum ERP system. As a Senior Quantum ERP Application Support Specialist, you will be the primary system expert for our Component...
- Miami, FL (15 miles from Pembroke Pines, FL)
- 30+ days ago
- Miami, FL (15 miles from Pembroke Pines, FL)
- 30+ days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
Mgr. Technical Support Engineering
- Weston, FL (13 miles from Pembroke Pines, FL)
- 45+ days ago
- Weston, FL (13 miles from Pembroke Pines, FL)
- 45+ days ago
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Demographic Data for Pembroke Pines, FL
Moving to Pembroke Pines, FL? Find some basic demographic data about Pembroke Pines, FL below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Pembroke Pines, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Pembroke Pines, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- BMC Remedy
- IT Operations
- IT Service Management
- IT Leadership
- Service Now PaaS
- Remote Support
- Application Support
- Windows 10
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Windows 7
- Crystal Reports Development
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Investigation
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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