Help Desk Manager Jobs in Florida
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Vice President, Application Support Manager
- BNY
- Lake Mary, FL
- 13 hours ago
- Lake Mary, FL
- 13 hours ago
. - Advanced certifications in application support or IT service management preferred. **EXPERIENCE:** Typically 6-10 years of experience....
In Personamp; Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, weve been a trusted partner...
In PersonThe position requires proficiency in ticketing system administration (JIRA, ServiceNow), troubleshooting, and ITIL service management principles....
RemotePersonnel must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow)....
In PersonYou Have: 5+ years of experience in IT service management Experience with remote desktop management, enterprise device provisioning, and IT asset tracking Experience in ITIL service management principles...
In Person Part TimeApplication Support Specialist I
- Fidelity National Financial
- Jacksonville, FL
- 14 days ago
- Jacksonville, FL
- 14 days ago
Overview Under the direction of the Application Support & Customer Experience Manager with Fidelity National Financial, the Application Support, Training and Implementation Specialist is...
In PersonWir gehoren zu den weltweit fuhrenden Unternehmen in den Bereichen Orthopadie, Arthroskopie, Sportmedizin und Orthobiologika. Getreu unserer Mission "Helping Surgeons Treat Their Patients Better"...
In PersonMinimum Qulifications: Minimum of five years of hands-on help desk support experience....
In PersonUDT is a technology enabler that helps clients in major industries evaluate, architect, provide, secure, and manage technology on the go, in the rack and in the cloud. UDT provides technical,...
HybridSenior Deskside Support Technician
- Safelite AutoGlass
- Lakeland, FL
- 30+ days ago
- Lakeland, FL
- 30+ days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
In Person- Raymond James
- Saint Petersburg, FL
- 45+ days ago
- Saint Petersburg, FL
- 45+ days ago
IT service management platforms such as ServiceNow. Hybrid and distributed workforce within a regulated financial services environment....
In PersonAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At...
Hybrid- Lee County Clerk of Court and Comptroller
- Fort Myers, FL
- 90+ days ago
- Fort Myers, FL
- 90+ days ago
We're Hiring: IT Service Desk Supervisor <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk"...
In PersonDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Florida
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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