Help Desk Manager Jobs in Florida
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
management experience with a minimum of 3-4 years in supervisory role is required.Experience managing Enterprise support in a large and complex environment in a web-based service and technology.Proven...
Long-term employment with opportunities for growth. We offer excellent benefits including: 401(K) Retirement Saving Plan w/ Employer Match Low-Cost Health, Dental & Vision insurance (Starting DAY...
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Trenam Law is seeking a Help Desk Supervisor to lead a team of four Help Desk Specialists supporting staff across multiple office locations. This role oversees daily helpdesk operations, provides...
Technical Expertise: * Possess in-depth knowledge and hands-on experience with Microsoft Software Stack including, Windows Server, Internet Information Services (IIS), SQL Server, and SQL Server Reporting...
Technical Expertise: Possess in-depth knowledge and hands-on experience with Microsoft Software Stack including, Windows Server, Internet Information Services (IIS), SQL Server, and SQL Server Reporting...
A client of Insight Global is looking for a Help Desk Manager to help with the consolidation and transition of a Service Desk due to an acquisition....
Maintain ITSM Tools: Ensure the IT Service Management (ITSM) tools areproperly configured, maintained, and optimized to support service deliveryand incident management processes....
Information Technology Help Desk Supervisor - Information Technology Department
- FL
- 30+ days ago
- FL
- 30+ days ago
desk management tools and ticketing systems leadership and team management skills problem-solving and attention to detail effective communication and interpersonal skills familiarity with the unique...
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's...
Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees' potential and strive to create opportunity...
Kforce has a client that is seeking a Software Application Support Specialist in Juno Beach, FL (Florida). Responsibilities: Software Application Support Specialist will provide technical support...
SUMMARY The Service Desk Manager oversees the daily operations and performance of the service desk team, ensuring efficient and high-quality customer support while adhering to organizational...
With 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as...
Maschmeyer Concrete is currently seeking experienced IT Applications Support Specialists to join our team in the Tampa, Orlando, and West Palm Beach areas. This is a hybrid position, with time...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Florida
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- IT Operations
- Application Support
- PostgreSQL
- IT Service Management
- VMware
- IT Leadership
- Remote Support
- Windows 10
- Virtualization
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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