Help Desk Manager Jobs in Opa Locka, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Doral, FL (7 miles from Opa Locka, FL)
- 3 days ago
- Doral, FL (7 miles from Opa Locka, FL)
- 3 days ago
Relevant industry certifications, such as HDI Support Center Director or KCS v6 Practices Certification....
- Fort Lauderdale, FL (16 miles from Opa Locka, FL)
- 7 days ago
- Fort Lauderdale, FL (16 miles from Opa Locka, FL)
- 7 days ago
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k - $77k Per Year IT Help Desk Manager PDC Technologies Occupation: Computer User Support...
- Doral, FL (7 miles from Opa Locka, FL)
- 10 days ago
- Doral, FL (7 miles from Opa Locka, FL)
- 10 days ago
Responsibilities include but are not limited to: Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem, Change, Release, and...
Deskside Support Specialist - Hialeah (Miami)
- Hialeah Gardens, FL (5 miles from Opa Locka, FL)
- 15 days ago
- Hialeah Gardens, FL (5 miles from Opa Locka, FL)
- 15 days ago
Deskside Support Specialist - Hialeah (Miami) Job#: 2078557 Job Description: Apex Systems is hiring for a Desktop Support Technician in Hialeah, FL....
Field Tech Engineer/Deskside Support
- Miami, FL (9 miles from Opa Locka, FL)
- 24 days ago
- Miami, FL (9 miles from Opa Locka, FL)
- 24 days ago
Field Tech Engineer/Deskside Support Job title: Sr....
Application Support Specialist
- Coral Gables, FL (12 miles from Opa Locka, FL)
- 26 days ago
- Coral Gables, FL (12 miles from Opa Locka, FL)
- 26 days ago
Provide first and/or second-level support for the loan origination platform, covering core operational tasks and administrative support functions....
Remote Work- Miami, FL (9 miles from Opa Locka, FL)
- 27 days ago
- Miami, FL (9 miles from Opa Locka, FL)
- 27 days ago
Deskside Support Technician Miami, Florida, United States | Posted: 6/6/2025 Indotronix is an Equal Opportunity Employer Let Us Do the Heavy Lifting!...
Demographic Data for Opa Locka, FL
Moving to Opa Locka, FL? Find some basic demographic data about Opa Locka, FL below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Opa Locka, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Opa Locka, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- Hyper-V
- BMC Remedy
- Apple OS X
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- DNS
- Knowledge Management
- Electronic Data Interchange
- Infrastructure Management
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Networking
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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