Help Desk Manager Jobs in Key Biscayne, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Doral, FL (10 miles from Key Biscayne, FL)
- 1 day ago
- Doral, FL (10 miles from Key Biscayne, FL)
- 1 day ago
Relevant industry certifications, such as HDI Support Center Director or KCS v6 Practices Certification....
- Doral, FL (10 miles from Key Biscayne, FL)
- 8 days ago
- Doral, FL (10 miles from Key Biscayne, FL)
- 8 days ago
Responsibilities include but are not limited to: Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem, Change, Release, and...
Deskside Support Specialist - Hialeah (Miami)
- Hialeah Gardens, FL (16 miles from Key Biscayne, FL)
- 13 days ago
- Hialeah Gardens, FL (16 miles from Key Biscayne, FL)
- 13 days ago
Deskside Support Specialist - Hialeah (Miami) Job#: 2078557 Job Description: Apex Systems is hiring for a Desktop Support Technician in Hialeah, FL....
Field Tech Engineer/Deskside Support
- Miami, FL (4 miles from Key Biscayne, FL)
- 22 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 22 days ago
Field Tech Engineer/Deskside Support Job title: Sr....
Application Support Specialist
- Coral Gables, FL (6 miles from Key Biscayne, FL)
- 24 days ago
- Coral Gables, FL (6 miles from Key Biscayne, FL)
- 24 days ago
Provide first and/or second-level support for the loan origination platform, covering core operational tasks and administrative support functions....
Remote Work- Miami, FL (4 miles from Key Biscayne, FL)
- 25 days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 25 days ago
Deskside Support Technician Miami, Florida, United States | Posted: 6/6/2025 Indotronix is an Equal Opportunity Employer Let Us Do the Heavy Lifting!...
Senior Application Support Specialist
- Miami, FL (4 miles from Key Biscayne, FL)
- 30+ days ago
- Miami, FL (4 miles from Key Biscayne, FL)
- 30+ days ago
As a Senior Quantum ERP Application Support Specialist, you will be the primary system expert for our Component Control Quantum platform....
Demographic Data for Key Biscayne, FL
Moving to Key Biscayne, FL? Find some basic demographic data about Key Biscayne, FL below.
Help Desk Manager Online Courses and Training Opportunities
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Salary for Help Desk Manager Jobs in Key Biscayne, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Key Biscayne, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Information Technology Management
- Help Desk Support
- Disaster Recovery
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Customer Satisfaction
- Technical Support
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Collaboration
- Documentation
- Reporting
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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