Help Desk Manager Jobs in Ft Lauderdale, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Oakland Park, FL (1 mile from Ft Lauderdale, FL)
- 10 hours ago
- Oakland Park, FL (1 mile from Ft Lauderdale, FL)
- 10 hours ago
systems, terminal services, print servers and remote control software Ability to clearly communicate with end users and technicians and present ideas in user-friendly language Ability to recognize,...
- Boca Raton, FL (16 miles from Ft Lauderdale, FL)
- 1 day ago
- Boca Raton, FL (16 miles from Ft Lauderdale, FL)
- 1 day ago
**Key Responsibilities****Technical Leadership and Operational Excellence**- **Strategic Help Desk Management:**Direct all technical support functions including request prioritization, resource allocation...
- Miami, FL (24 miles from Ft Lauderdale, FL)
- 4 days ago
- Miami, FL (24 miles from Ft Lauderdale, FL)
- 4 days ago
up and Data Recovery coordination Hardware Refresh Warranty and Out-of-warranty repair and replacement Depot Services Walk Up Support Spare parts management Good knowledge/hands-on supporting VDI...
- Pompano Beach, FL (7 miles from Ft Lauderdale, FL)
- 6 days ago
- Pompano Beach, FL (7 miles from Ft Lauderdale, FL)
- 6 days ago
LHH Recruitment Solutions is currently hiring a direct-hire, full-time Help Desk Supervisor role located in the Pompano Beach office. ***Fully on-site M-F 8A-5P (Pompano Beach)*** We are seeking a...
Mgr. Technical Support Engineering
- Weston, FL (15 miles from Ft Lauderdale, FL)
- 16 days ago
- Weston, FL (15 miles from Ft Lauderdale, FL)
- 16 days ago
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Rize Application Support Specialist
- Pompano Beach, FL (7 miles from Ft Lauderdale, FL)
- 45+ days ago
- Pompano Beach, FL (7 miles from Ft Lauderdale, FL)
- 45+ days ago
Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. We power our employees' potential and strive to create opportunity...
Demographic Data for Ft Lauderdale, FL
Moving to Ft Lauderdale, FL? Find some basic demographic data about Ft Lauderdale, FL below.
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Salary for Help Desk Manager Jobs in Ft Lauderdale, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Ft Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- ConnectWise
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Technical Troubleshooting
- Ansible
- Knowledge Management
- Operating Systems
- IT Operations
- Application Support
- BMC Remedy
- PostgreSQL
- IT Service Management
- Remote Support
- Windows 10
- VMware
- Virtualization
- Backup
- Service Delivery
- Mobile Device Management
- Citrix
- Help Desk Support
- Incident Management
- Microsoft Azure
- ServiceNow
- Customer Success
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Information Technology
- Microsoft Active Directory
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Operations Management
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Reporting
- Coaching
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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