Help Desk Manager Jobs in Davie, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Epic Prelude Application Support Specialist - 5876600
- Miami, FL (21 miles from Davie, FL)
- 3 hours ago
- Miami, FL (21 miles from Davie, FL)
- 3 hours ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- Doral, FL (21 miles from Davie, FL)
- 10 days ago
- Doral, FL (21 miles from Davie, FL)
- 10 days ago
Responsibilities include but are not limited to: Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem, Change, Release, and...
Application Support Specialist
- Miami, FL (21 miles from Davie, FL)
- 15 days ago
- Miami, FL (21 miles from Davie, FL)
- 15 days ago
Join us as an Application Support Specialist and become a key player in empowering global aviation operations by delivering expert support, ensuring seamless software performance, and driving customer...
- Doral, FL (21 miles from Davie, FL)
- 30+ days ago
- Doral, FL (21 miles from Davie, FL)
- 30+ days ago
Responsibilities include but are not limited to: Prioritizes, assesses, and manages ITSM incidents, requests, and inquiries, providing full ITSM support across Incident, Problem, Change, Release, and...
Demographic Data for Davie, FL
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Salary for Help Desk Manager Jobs in Davie, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Davie, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Windows Forms
- Computer Science
- Printer Support
- Virus Removal
- Network Infrastructure
- IT Strategy
- Operating Systems
- Technical Troubleshooting
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Infrastructure Management
- Windows OS
- Application Support
- Windows 10
- Change Control
- Mobile Device Management
- Service Delivery
- Knowledge Management
- Incident Management
- MacOS
- Help Desk Support
- R Programming
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Electronic Health Record
- Mac Skills
- Installation
- Information Technology
- Resolution
- Epic
- Microsoft Office 365
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Documentation
- Mentoring
- Coaching
- Collaboration
- Reporting
- Flexibility
- Inventory Management
- Interpersonal Skills
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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