Help Desk Manager Jobs in Dania, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Doral, FL (20 miles from Dania, FL)
- 2 hours ago
- Doral, FL (20 miles from Dania, FL)
- 2 hours ago
management, with at least 5 years in a leadership role managing and mentoring Service Desk Teams in a large-scale, enterprise environment....
- Fort Lauderdale, FL (4 miles from Dania, FL)
- 4 days ago
- Fort Lauderdale, FL (4 miles from Dania, FL)
- 4 days ago
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k - $77k Per Year IT Help Desk Manager PDC Technologies Occupation: Computer User Support...
- Doral, FL (20 miles from Dania, FL)
- 7 days ago
- Doral, FL (20 miles from Dania, FL)
- 7 days ago
General information Requisition # R61343 Locations USA-FL-Doral Posting Date 06/25/2025 Security Clearance Required Secret Remote Type Onsite Time Type Full time Description & Requirements Shape...
Deskside Support Specialist - Hialeah (Miami)
- Hialeah Gardens, FL (17 miles from Dania, FL)
- 12 days ago
- Hialeah Gardens, FL (17 miles from Dania, FL)
- 12 days ago
Deskside Support Specialist - Hialeah (Miami) Job#: 2078557 Job Description: Apex Systems is hiring for a Desktop Support Technician in Hialeah, FL. If you are interested please feel free to apply...
IT Help Desk Supervisor- In Office
- Boca Raton, FL (20 miles from Dania, FL)
- 21 days ago
- Boca Raton, FL (20 miles from Dania, FL)
- 21 days ago
Key Responsibilities Technical Leadership & Operational Excellence Strategic Help Desk Management: Direct all technical support functions including request prioritization, resource allocation, and escalation...
Field Tech Engineer/Deskside Support
- Miami, FL (20 miles from Dania, FL)
- 21 days ago
- Miami, FL (20 miles from Dania, FL)
- 21 days ago
Field Tech Engineer/Deskside Support Job title: Sr. Tech Field Engineer Location: Miami, FL 33133 Duration: 8+ Months Onsite Role About Cogent Infotech: At Cogent Infotech, we believe in creating...
Application Support Specialist
- Coral Gables, FL (24 miles from Dania, FL)
- 23 days ago
- Coral Gables, FL (24 miles from Dania, FL)
- 23 days ago
Overview Lakeview is seeking a highly motivated and tech-savvy Application Support Specialist to join our IT team. The ideal candidate will have a strong understanding of application support...
Remote Work- Miami, FL (20 miles from Dania, FL)
- 24 days ago
- Miami, FL (20 miles from Dania, FL)
- 24 days ago
Deskside Support Technician Miami, Florida, United States | Posted: 6/6/2025 Indotronix is an Equal Opportunity Employer Let Us Do the Heavy Lifting! Upload your resume and we'll reach out when a...
Senior Application Support Specialist
- Miami, FL (20 miles from Dania, FL)
- 30+ days ago
- Miami, FL (20 miles from Dania, FL)
- 30+ days ago
A client of Insight Global is seeking a subject matter expert in Quantum ERP system. As a Senior Quantum ERP Application Support Specialist, you will be the primary system expert for our Component...
Demographic Data for Dania, FL
Moving to Dania, FL? Find some basic demographic data about Dania, FL below.
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Salary for Help Desk Manager Jobs in Dania, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Dania, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- DNS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- SQL
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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