Help Desk Manager Jobs in District of Columbia
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Position Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
We are looking for two strongly qualified people to help support our clients. We are currently seeking a...
Provide Mobile Device Support, Hardware/Software installation and configuration support. . Provide support for offices in installing and using supported software ....
Manage support ticket triage, ensuring SLAs are met and exceeded. Directly assist with tickets during high volume....
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide....
ManTech seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the National Capital Region (NCR). This is a hybrid position....
Keyword | Keyword | Keyword | IT Support | Deskside Technician | Windows Environment | Secret Clearance | Tier II Support | ITSM | Department of Justice | Break/Fix | Customer Service | Printer Support...
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
Provide 24x7x365 Tier II support, including receiving, logging, and resolving trouble calls from various customers, coordinating support with JSP and Pentagon teams as necessary....
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems....
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
Careers - Desk Side Support Manager (Applications Support)
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations....
Ensure that platforms/systems/tools/applications are supported and in line with the needs and specific requirements of the user population and ultimately support improvement of human-machine interfaces...
Demographic Data for District of Columbia
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Collaboration
- Reporting
- Coaching
- Interpersonal Skills
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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