Help Desk Manager Jobs in District of Columbia
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Tier 2 Helpdesk Lead CAB Manager for Tech Control
- Washington, DC
- 21 hours ago
- Washington, DC
- 21 hours ago
Tier 2 Helpdesk Lead CAB Manager for Tech Control DecisionPoint Corporation United States, D.C., Washington Jun 11, 2025 Tier 2 Helpdesk Lead CAB Manager for Tech Control ID 2024-2682 Job...
RIVA is seeking an experienced and dynamic Help Desk Manager to support the Department of Commerce (DOC)....
Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands....
Kforce has a client in Washington, DC that is seeking a Help Desk Lead. Responsibilities: Supervise helpdesk employees to include performance management, workflow management, training, and focus...
Job Duties: Incidents - Software break/fix Installation of software, machine upgrades, etc. PC Refresh Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...
Strong working knowledge of desktop and laptop hardware and peripherals Strong knowledge of Windows 10, and OSX operating systems and common office applications....
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're...
End user / desk Manager R7979 It Technical Support Washington, DC Full-Time *Please note, this position is contingent upon the award. The essential duties, experience, education requirements, and...
ActioNet, Inc. Careers - Desk Side Support Manager (Applications Support)
- Washington, DC
- 30+ days ago
- Washington, DC
- 30+ days ago
Description Immediate Opening at ActioNet for a Desk Side Support Manager (Applications Support) to join our on-site team supporting developers and service operations. This role serves as a key...
The VCF Team is engaging in a Transformation effort to optimize the processes and systems that support the 9/11 victims injury and loss claims. The VCF Transformation Project (VTP) will result in...
Savantage Solutions is seeking a skilled Helpdesk Lead to join our professional services and technical team. In this role, you will be responsible for supervising and providing Tier 1 Helpdesk...
ActioNet has an immediate opportunity for a IT Service Desk Manager requiring a Public Trust - Level 5 Investigation, located in Washington, DC. ActioNet is an IT service provider and solutions...
Demographic Data for District of Columbia
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Salary for Help Desk Manager Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
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