Help Desk Manager Jobs in Washington, DC
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Position Description: CGI Federal is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk support....
Desktop Support Services Help Desk Lead
- Herndon, VA (19 miles from Washington, DC)
- 2 days ago
- Herndon, VA (19 miles from Washington, DC)
- 2 days ago
providing efficient help desk support and services to the enterprise....
- Herndon, VA (19 miles from Washington, DC)
- 3 days ago
- Herndon, VA (19 miles from Washington, DC)
- 3 days ago
decision-making and continuously improve support, updating the customer satisfaction survey as needed and posting upon key stakeholders approval; develop and recommend dashboards to support visibility...
- Arlington, VA (3 miles from Washington, DC)
- 6 days ago
- Arlington, VA (3 miles from Washington, DC)
- 6 days ago
Qualifications To be considered for this position, all candidates must have: 5+ years' experience with help desk support and operation in a DoD IT environment as well as experience with providing customers...
We are looking for two strongly qualified people to help support our clients. We are currently seeking a...
Provide Mobile Device Support, Hardware/Software installation and configuration support. . Provide support for offices in installing and using supported software ....
- Derwood, MD (17 miles from Washington, DC)
- 7 days ago
- Derwood, MD (17 miles from Washington, DC)
- 7 days ago
Environment Notes: Full life cycle support for all Montgomery County IT assets, help desk support, deskside support, 12k users, 15k assets, break fix, replacement, disposals, imaging, service help desk...
- Chantilly, VA (22 miles from Washington, DC)
- 8 days ago
- Chantilly, VA (22 miles from Washington, DC)
- 8 days ago
Desk Manager and lead a dynamic group of 10 technicians dedicated to providing exceptional support to approximately 2,500 employees....
- Rockville, MD (14 miles from Washington, DC)
- 13 days ago
- Rockville, MD (14 miles from Washington, DC)
- 13 days ago
Deskside Support Specialist Rockville, Maryland, United States | Posted: 7/15/2025 Indotronix is an Equal Opportunity Employer....
- Herndon, VA (19 miles from Washington, DC)
- 15 days ago
- Herndon, VA (19 miles from Washington, DC)
- 15 days ago
Our Help Desk Manager partners with the contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting....
Application Support Specialist
- College Park, MD (9 miles from Washington, DC)
- 15 days ago
- College Park, MD (9 miles from Washington, DC)
- 15 days ago
supporting systems in the Operation and Maintenance phase of the system lifecycle to work with a seasoned team of technical professionals providing full life-cycle support for multiple systems deployed...
Remote WorkManage support ticket triage, ensuring SLAs are met and exceeded. Directly assist with tickets during high volume....
You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide....
ManTech seeks a motivated, career and customer-oriented Help Desk Manager to join our team in the National Capital Region (NCR). This is a hybrid position....
Keyword | Keyword | Keyword | IT Support | Deskside Technician | Windows Environment | Secret Clearance | Tier II Support | ITSM | Department of Justice | Break/Fix | Customer Service | Printer Support...
Demographic Data for Washington, DC
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Salary for Help Desk Manager Jobs in Washington, DC
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Backup
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Collaboration
- Reporting
- Coaching
- Interpersonal Skills
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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