Help Desk Manager Jobs in California
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Courses/Boot Camps Are a Plus #LI-Onsite #LI-KI1 skills: Troubleshooting Configuring Imaging Deployment End-User Support Mobile Support Laptop/Desktop Support Ticketing Equal Opportunity Employer:...
Demonstrates mastery of enterprise IT help desk management, with particular emphasis on multi-tiered support structures in Government or military environments preferred....
Experience with helpdesk ticketing systems and IT service management (ITSM) tools. Knowledge of ITIL or other IT service management frameworks is a plus....
The User Support Supervisor also establishes, monitors, and improves end-user support procedures and service levels....
Sirona is building a modern cloud-native and AI-powered operating system ("RadOS") that unifies radiology IT onto a single, streamlined workspace....
You will manage a fantastic team of IT support professionals to ensure timely resolution of technical issues as well as develop and implement policies and procedures to improve efficiency and customer...
desk management or team lead experience, with the ability to manage, coach and develop team members Experience with macOS, Windows and Linux systems and A/V conference room support Mobile device management...
The City of Vacaville is looking for a customer-focused IT Help Desk Supervisor to oversee a dynamic team supporting end users in all of our City departments....
Document and summarize interactions with end users accurately for tracking and reporting purposes Managing Application Support Administrator, to include coaching and development....
Our client is seeking an Application Support Specialist to join their team!...
Remote WorkWe are looking for a highly motivated Operations Manager, Technical Support to join our rapidly growing team and play a key role in scaling our customer support team....
High focused support of TCP/IP protocols, DNS and DHCP....
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA
- 30+ days ago
- El Segundo, CA
- 30+ days ago
Duties and Responsibilities include but are not limited to the following: Remote Technical Support * Provide technical support for multiple veterinary practice management systems including AVImark,...
Remote WorkAssist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in California
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Client Support
- Technical Troubleshooting
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Windows OS
- Application Support
- Service Delivery
- Infrastructure Management
- Service Now PaaS
- Knowledge Management
- Zendesk
- Mobile Device Management
- Incident Management
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Installation
- Resolution
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Engineering
- Technical Support
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Mentoring
- Documentation
- Employee Development
- Interpersonal Skills
- Collaboration
- Reporting
- Policy Development
- Coaching
- Inventory Management
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »