Help Desk Manager Jobs in California
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Senior Manager, Technical Support Engineering
- San Francisco, CA
- 2 days ago
- San Francisco, CA
- 2 days ago
Datadog is seeking a highly motivated, results oriented Senior Manager to join our high-growth organization and cutting-edge team. Our Technical Solutions team shares technical and product...
Job Title : Desktop Support Location : 1133 Innovation Way, Sunnyvale, CA 94089 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines,...
At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world's real-time data with a database built for infinite scale, speed, and sustainability. We...
Skills Details financial services,Troubleshooting,Help desk,Help desk support,Call center,Technical support,Application support,Call center experience,Customer service,Customer experience,Software support...
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work...
Deep familiarity with ITIL 4 service management processes and IT ticket lifecycle management using ServiceNow or comparable ITSM platforms....
Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is...
About Checkr Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and...
The Application Support Specialist for the PI Historian provides technical and operational support for the OSIsoft PI Historian, ensuring continuous, reliable, and secure real-time data...
Job Role : Desktop Support Specialist Location : San Diego, CA Job Description: Imaging and new PC Deployment Assist and support front-line operation support teams in solving advanced technical...
Sr. Deskside Support [Santa Clarita, CA, 91350] | 2025-04-25 17:48:31 Job Description Job Description: Sr. Deskside Support Type: Onsite - Windsor, CT Duration: Long term What are the top skills...
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA
- 45+ days ago
- El Segundo, CA
- 45+ days ago
Insight Global's healthcare client is seeking an Applications Specialist to provide support across technology within the General Practice business line. The Applications Specialist will contribute...
Remote WorkDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in California
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Problem Management
- Client Support
- VPN
- Operating Systems
- Technical Troubleshooting
- IT Operations
- IT Service Management
- IT Leadership
- BMC Remedy
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Asset Management
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- Microsoft Office 365
- Onboarding
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Collaboration
- Mentoring
- Documentation
- Coaching
- Bachelor's Degree
- Reporting
- Employee Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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