Help Desk Manager Jobs in California
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Vallarta Supermarkets
- Santa Clarita, CA
- 3 hours ago
- Santa Clarita, CA
- 3 hours ago
and Support JOB DESCRIPTION Position Summary: The Help Desk Manager leads the IT Help Desk team and oversees daily operations using Freshservice, our IT Service Management (ITSM) platform....
In PersonIn depth understanding and troubleshooting skills of Windows and MacOS operating systems. Experience with Mobile Device Management (MDM) specifically Desktop Central (Manage Engine)....
In PersonThe Senior Global IT Service Desk Manager is responsible for leading and optimizing a 24/7 global IT service desk operation across multiple regions and time zones. This role drives service...
In PersonIT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)
- AI ASAP LLC
- Oakland, CA
- 4 days ago
- Oakland, CA
- 4 days ago
IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing) Location: Oakland, CA Job Summary We are seeking an experienced IT Software Project Manager /...
In PersonHelix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is...
In Personmanagement (ITSM) frameworks Excellent communication and customer-relationship skills with the ability to interface effectively with government stakeholders Experience coordinating technical projects...
In PersonExperience: 4+ years of experience in IT Service Management, including at least 2+ years in a direct leadership or managerial role....
In PersonApplication Support Manager (Administrator I)
- California State University
- Chico, CA
- 8 days ago
- Chico, CA
- 8 days ago
. - Experience with ITIL or other service management frameworks. - Demonstrated commitment to EDI and customer service excellence....
In PersonSr. IT Deskside Support Technician
- Smart & Final Inc.
- Commerce, CA
- 12 days ago
- Commerce, CA
- 12 days ago
Sr. IT Deskside Support Technician Store Support Center We are searching for an experienced Sr. IT Deskside Support Technician for our Store Support Center located at 600 Citadel Drive, Commerce,...
In PersonIT Supervisor - Deskside Support in Woodland Hills, CA or Phoenix, AZ (Hybrid)
- Farmers Insurance
- Woodland Hills, CA
- 15 days ago
- Woodland Hills, CA
- 15 days ago
Strong understanding of ITIL-based service management practices and experience working within a structured ITSM environment....
HybridProvide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
In PersonSenior Manager, Service Desk and End User Services
- FFF Enterprises
- Temecula, CA
- 18 days ago
- Temecula, CA
- 18 days ago
Required Professional Certification ITIL Foundation, or equivalent service management certification, within 12 months of hire....
RemoteManager, Technical Support Location US CA San Mateo Employment Type Full time Department Operations Overview Application Skydio is the leading US drone company and the world leader in autonomous...
In PersonManager, Technical Support - AI Sequencing
- Nooks
- San Francisco, CA
- 21 days ago
- San Francisco, CA
- 21 days ago
About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped...
In Personexperience in tools such as Jira Service Management, Freshservice, ServiceNow, or Zendesk Strong knowledge of end-user computing, including hardware support, identity and access management, common...
In PersonDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in California
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Remote Desktop Protocol
- Oracle WebLogic Server
- Help Desk Management
- Computer Science
- IT Operations
- Remote Support
- IT Governance
- Public Key Infrastructure
- ConnectWise
- Windows 10
- IT Leadership
- VPN
- Systems Center Configuration Manager
- Operating Systems
- Problem Management
- BMC Remedy
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- Help Desk Support
- Windows OS
- Application Support
- Service Delivery
- MacOS
- Knowledge Management
- IT Support
- Incident Management
- Zendesk
- ServiceNow
- ITIL
- Microsoft Office 365
- Resolution
- Microsoft Active Directory
- JIRA
- Continuous Improvement
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Key Performance Indicator
- Staffing
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Troubleshooting
- Auditing
- Prioritizing
- Process Improvement
- Documentation
- Mentoring
- Coaching
- Employee Development
- Reporting
- Collaboration
- Education Experience
- Microsoft Office
- Problem Solving
- Scheduling
- Staff Supervision
- Customer Service
- Leadership
- Communication Skills
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