Help Desk Manager Jobs in San Juan Capistrano, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Irvine, CA (16 miles from San Juan Capistrano, CA)
- 1 day ago
- Irvine, CA (16 miles from San Juan Capistrano, CA)
- 1 day ago
Our client is seeking an Application Support Specialist to join their team! As an Application Support Specialist, your day-to-day activities will involve providing remote technical assistance to...
Remote WorkService Desk Manager (ConnectWise/ITIL)
- Tustin, CA (19 miles from San Juan Capistrano, CA)
- 3 days ago
- Tustin, CA (19 miles from San Juan Capistrano, CA)
- 3 days ago
Service Desk Manager (ConnectWise/ITIL) Service Desk Manager (ConnectWise / ITIL) Job Summary: We are seeking a highly organized and experienced Service Desk Manager to lead our small IT support...
Pharmacy Operations Help Desk Manager
- Orange, CA (22 miles from San Juan Capistrano, CA)
- 10 days ago
- Orange, CA (22 miles from San Juan Capistrano, CA)
- 10 days ago
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
Mgr. Technical Support Engineering
- Santa Ana, CA (21 miles from San Juan Capistrano, CA)
- 13 days ago
- Santa Ana, CA (21 miles from San Juan Capistrano, CA)
- 13 days ago
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and...
Demographic Data for San Juan Capistrano, CA
Moving to San Juan Capistrano, CA? Find some basic demographic data about San Juan Capistrano, CA below.
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Salary for Help Desk Manager Jobs in San Juan Capistrano, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in San Juan Capistrano, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Application Development
- Operating Systems
- IT Operations
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Systems Analysis
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- Onboarding
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Conflict Resolution
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Policy Development
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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