Help Desk Manager Jobs in Redwood City, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- San Francisco, CA (23 miles from Redwood City, CA)
- 1 day ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 1 day ago
Gong is looking for an IT Service Desk Manager to support our AMER workforce and lead the Service Desk team based in San Francisco....
Remote Work- South San Francisco, CA (16 miles from Redwood City, CA)
- 21 days ago
- South San Francisco, CA (16 miles from Redwood City, CA)
- 21 days ago
Experience with helpdesk ticketing systems and IT service management (ITSM) tools. Knowledge of ITIL or other IT service management frameworks is a plus....
Application Support Specialist
- San Francisco, CA (23 miles from Redwood City, CA)
- 23 days ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 23 days ago
Sirona is building a modern cloud-native and AI-powered operating system ("RadOS") that unifies radiology IT onto a single, streamlined workspace....
- San Mateo, CA (8 miles from Redwood City, CA)
- 28 days ago
- San Mateo, CA (8 miles from Redwood City, CA)
- 28 days ago
desk management or team lead experience, with the ability to manage, coach and develop team members Experience with macOS, Windows and Linux systems and A/V conference room support Mobile device management...
- San Francisco, CA (23 miles from Redwood City, CA)
- 30+ days ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 30+ days ago
Document and summarize interactions with end users accurately for tracking and reporting purposes Managing Application Support Administrator, to include coaching and development....
Operations Manager, Technical Support
- San Francisco, CA (23 miles from Redwood City, CA)
- 30+ days ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 30+ days ago
We are looking for a highly motivated Operations Manager, Technical Support to join our rapidly growing team and play a key role in scaling our customer support team....
Senior Manager, Technical Support Engineering
- San Francisco, CA (23 miles from Redwood City, CA)
- 45+ days ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 45+ days ago
Experience working in a Support Engineering organization....
Demographic Data for Redwood City, CA
Moving to Redwood City, CA? Find some basic demographic data about Redwood City, CA below.
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Salary for Help Desk Manager Jobs in Redwood City, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Redwood City, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- Computer Science
- Systems Center Configuration Manager
- Hardware Support
- Technical Troubleshooting
- Client Support
- Operating Systems
- IT Operations
- VPN
- IT Leadership
- Problem Management
- BMC Remedy
- IT Service Management
- Remote Support
- Drupal CMS
- Windows OS
- Application Support
- Infrastructure Management
- Backup
- Service Now PaaS
- Service Delivery
- Knowledge Management
- Mobile Device Management
- Incident Management
- Help Desk Support
- Zendesk
- IT Support
- ServiceNow
- ITIL
- Installation
- Resolution
- Microsoft SharePoint
- Information Technology
- Microsoft Office 365
- Continuous Improvement
- Microsoft Active Directory
- Networking
- Technical Support
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Education Experience
- Documentation
- Verbal Communication
- Telephone Skills
- Mentoring
- Collaboration
- Reporting
- Coaching
- Bachelor's Degree
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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