Oversee technology support personnel. Help desk managers direct the day-to-day actions of a team of analysts and/or technicians, which may focus on assisting external customers, internal staff, or a mixture of both. They possess extensive knowledge regarding the hardware and software utilized by clients and/or company employees, as well as an in-depth understanding of their organization’s help desk system.
Help desk managers are enlisted to assist with particularly complex technological issues that are difficult to troubleshoot. When serving external users, they may be specifically asked to handle communications with high-level clients in need of information/assistance and/or field escalated complaints from especially frustrated customers. They also organize employee schedules and collaborate with higher management during the hiring process to develop candidate requirements and give input regarding which applicants they believe will best fit with their staff.
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This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
Are you someone who uses Commvault software and need to learn more about CommCell components? If so then this course is for you! First, you will dive into a comprehensive review of Commvault...
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This is the average annual salary for Help Desk Manager jobs in Oakhurst, CA as reported by the BLS.
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