Help Desk Manager Jobs in Norwalk, CA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Application Support Specialist
- Irvine, CA (21 miles from Norwalk, CA)
- 3 days ago
- Irvine, CA (21 miles from Norwalk, CA)
- 3 days ago
Our client is seeking an Application Support Specialist to join their team!...
Remote WorkService Desk Manager (ConnectWise/ITIL)
- Tustin, CA (18 miles from Norwalk, CA)
- 5 days ago
- Tustin, CA (18 miles from Norwalk, CA)
- 5 days ago
Identify opportunities for continuous improvement in service delivery and technical support efficiency....
- Los Angeles, CA (10 miles from Norwalk, CA)
- 6 days ago
- Los Angeles, CA (10 miles from Norwalk, CA)
- 6 days ago
High focused support of TCP/IP protocols, DNS and DHCP....
Application Support Specialist [fully Remote] [veternary System
- El Segundo, CA (18 miles from Norwalk, CA)
- 11 days ago
- El Segundo, CA (18 miles from Norwalk, CA)
- 11 days ago
Duties and Responsibilities include but are not limited to the following: Remote Technical Support * Provide technical support for multiple veterinary practice management systems including AVImark,...
Remote WorkApplication Support Specialist
- Carson, CA (11 miles from Norwalk, CA)
- 11 days ago
- Carson, CA (11 miles from Norwalk, CA)
- 11 days ago
Assist with scripting test documentation based on the business needs and technical solutions, as well sufficient understanding of the processes to document regression tests for future deployments Support...
Pharmacy Operations Help Desk Manager
- Orange, CA (15 miles from Norwalk, CA)
- 12 days ago
- Orange, CA (15 miles from Norwalk, CA)
- 12 days ago
Job Details Summary: Under the direction of the Senior Manager Provider Network Services, the Help Desk Manager is responsible for managing and overseeing the call center operations for the Elevate...
- Downey, CA (3 miles from Norwalk, CA)
- 14 days ago
- Downey, CA (3 miles from Norwalk, CA)
- 14 days ago
to collaborate effectively across departments. + In depth knowledge of networking, operating systems, Cisco VOIP, and patch management. + ITIL or other relevant certifications are a plus + Ability...
- Brea, CA (11 miles from Norwalk, CA)
- 15 days ago
- Brea, CA (11 miles from Norwalk, CA)
- 15 days ago
/B.A. in IT, Computer Science, Business, or related fields (or equivalent experience) Experience: 5+ years of experience in IT application support or service management, with 5+ years in a management...
IT Service Desk Supervisor $85,000 Annually
- Commerce, CA (7 miles from Norwalk, CA)
- 30+ days ago
- Commerce, CA (7 miles from Norwalk, CA)
- 30+ days ago
Deep familiarity with ITIL 4 service management processes and IT ticket lifecycle management using ServiceNow or comparable ITSM platforms....
Demographic Data for Norwalk, CA
Moving to Norwalk, CA? Find some basic demographic data about Norwalk, CA below.
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Salary for Help Desk Manager Jobs in Norwalk, CA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Norwalk, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Computer Science
- Remote Desktop Protocol
- Network Infrastructure
- Problem Management
- Client Support
- Operating Systems
- IT Operations
- VPN
- Technical Troubleshooting
- BMC Remedy
- IT Service Management
- Remote Support
- Service Now PaaS
- Windows OS
- Application Support
- DNS
- Service Delivery
- Knowledge Management
- Infrastructure Management
- Crystal Reports Development
- Mobile Device Management
- Windows 10
- Incident Management
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Installation
- Customer Support
- Resolution
- Team Leading
- Information Technology
- Microsoft Office 365
- SQL
- Microsoft Active Directory
- Continuous Improvement
- Technical Support
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Process Improvement
- Implementation
- Troubleshooting
- Prioritizing
- Driving
- Mentoring
- Employee Development
- Collaboration
- Documentation
- Reporting
- Bachelor's Degree
- Coaching
- Microsoft Office
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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